Saanyae McNish
Philadelphia,PA
Summary
Experienced Receptionist with a proven ability to manage front-office operations, scheduling, and high-volume calls while supporting HR compliance. Known for strong organization, professionalism, and customer service.
Overview
9
9
years of professional experience
Work History
ABA Therapist
Kids and Family Inc
Philadelphia, PA
12.2023 - Current
- Deliver personalized care and assistance to students with diverse needs, ensuring their successful engagement with educational material and classroom activities.
- Support children with autism through tailored interventions aimed at enhancing communication, behavior, and social skills.
- Facilitate the development of fine and gross motor skills through structured activities and supportive guidance.
Mail Carrier
United States Postal Office
Philadelphia, PA
11.2019 - Current
- Efficiently sort and sequence mail and packages, ensuring accurate and timely deliveries.
- Secure necessary customer signatures for insured and certified deliveries, upholding high standards of accountability and service.
- Manage delivery logs, contributing to the optimization of delivery rates and adherence to vehicle maintenance schedules.
- Fill-in supervisor occasionally
Patient Service Representative
Riddle Hospital
Delaware County, PA
02.2024 - 05.2025
- Managed patient check-in and scheduling processes to enhance operational efficiency.
- Assisted patients with insurance inquiries and billing concerns to ensure clarity and support.
- Coordinated communication between clinical staff and patients, fostering a collaborative environment.
- Implemented process improvements to streamline appointment workflows, reducing wait times.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Used Software to schedule appointments.
Receptionist
Burke Dermatology
Wilmington, DE
09.2016 - 11.2019
- Managed executive appointment schedules, facilitated employee training sessions, and maintained prompt response to inquiries through phone and email correspondence.
- Assisted with human resources tasks, including conducting candidate interviews and ensuring personnel file compliance through regular audits.
- Enhanced patient satisfaction and optimized provider schedules and treatment room availability by efficiently coordinating patient appointments.
Education
Certificate - Medical Insurance Coding
DeVry University
Downers Grove, IL10.2026
High School Diploma - undefined
John Bartram Highschool
Philadelphia, PA06.2016
Skills
- Customer Service
Reception Management
Appointment Scheduling
Multi-Line Phone Management
Greeting and Seating Clients
Patient Confidentiality
HIPAA Compliance
Medical Terminology
Patient Education
Email and Telephone Decorum
Timeline
Patient Service Representative
Riddle Hospital
02.2024 - 05.2025
ABA Therapist
Kids and Family Inc
12.2023 - Current
Mail Carrier
United States Postal Office
11.2019 - Current
Receptionist
Burke Dermatology
09.2016 - 11.2019
High School Diploma - undefined
John Bartram Highschool
Certificate - Medical Insurance Coding
DeVry University