Saba Noman
Charlotte,NC
Summary
- Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
- Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
- Driving vehicles for long distances for long hours, inspecting vehicles, repairing and changing tires, batteries, oil and filters.
Overview
8
8
years of professional experience
Work History
Store Manager
Own Business
Queens, NY
06.2022 - 01.2025
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Receptionist Coordinator
Eng.Youssef Al-Sakhiber
Riyadh, Kingdom Of Saudi Arabia
01.2021 - 02.2022
- Provided assistance with organizing special events hosted by the organization.
- Prepared agendas for meetings held at the front desk.
- Developed efficient systems for managing customer data securely in accordance with company policies.
- Maintained accurate records of customer interactions and transactions.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Generated weekly reports on customer feedback surveys.
- Handled confidential documents securely according to organizational standards.
- Scheduled appointments for customers with necessary staff members.
- Updated internal databases with new client information.
- Greeted visitors and provided information about the company.
- Organized and maintained reception area, including ordering office supplies.
- Tracked attendance records for employees on a daily basis.
Automotive Service Technician
Own Business
Riyadh, Kingdom Of Saudi Arabia
06.2017 - 05.2021
- Change the engine oil and filter.
- Change air filters.
- Tire balance.
- Change the tires.
- Change tires from size 13 to 28.
- Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Performed basic maintenance tasks such as oil changes, brake jobs and filter replacements.
- Replaced worn tires with new ones of the same size and type.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
- Verified accuracy of invoices prior to submitting them for payment processing.
- Aligned vehicle wheels according to manufacturer specifications.
Delivery Driver
BEEZ LOGISTICS
Ryiadh, Kingdom Of Saudi Arabia
05.2020 - 03.2021
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled merchandise in accordance with product handling standards.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Utilized GPS and maps for efficient route planning.
- Contacted customers prior to delivery to coordinate delivery times.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Maintained accurate records of goods delivered and collected payments as required.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Assisted warehouse personnel in packing orders when necessary.
- Checked tires for proper inflation before leaving on each route.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Inspected vehicle and maintained gas, oil and water levels.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Utilized street maps to plan and determine most efficient routes.
Skills
- Store operations oversight
- Personnel development
- Hourly shift management
- Promotional planning
- Operational budgeting
- Training and mentoring
- Competitor monitoring
- Customer service management
- Team building and leadership
- Customer relations
- Team development
- Operations oversight
- Sales strategies
- Mathematical aptitude
- Team leadership and coaching
- Operations management
- Friendly and positive
- Employee supervision and motivation
- Marketing and promotions
- Team building
- Retail inventory management
- Systems and software expertise
- Cash management
- Market analysis
- Flexible schedule
- Relationship building and management
- Payroll management
- Store merchandising
Timeline
Store Manager
Own Business
06.2022 - 01.2025
Receptionist Coordinator
Eng.Youssef Al-Sakhiber
01.2021 - 02.2022
Delivery Driver
BEEZ LOGISTICS
05.2020 - 03.2021
Automotive Service Technician
Own Business
06.2017 - 05.2021