Sabree-Tiana West
Toledo
Summary
Recent graduate with foundational knowledge in esthetics and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CVS Healthcare
10.2023 - 02.2024
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Care Representative
Verizon
10.2020 - 02.2024
- Addressed customer inquiries and resolved issues, managing an average of 50+ daily inbound and outbound calls with efficiency.
- Provided technical support by assisting customers with troubleshooting problems related to services and devices.
- Enhanced customer satisfaction through the effective resolution of complaints and by educating customers on products and services, including upselling to fulfill customer needs.
- Maintained compliance with company policies and achieved performance targets, as evidenced by meeting or exceeding metrics for call handling time and customer satisfaction scores.
- Remote
Brand Ambassador
ThirdChannel
08.2018 - 01.2020
- Conducted comprehensive product display management, ensuring optimal inventory levels and visually appealing merchandise presentations.
- Utilized mobile technology to gather vital data, contributing to informed decision-making and strategic product placement.
- Delivered brand education and sales assistance to retail associates, enhancing consumer engagement and product knowledge.
Bill Collector (Medical Call Center)
United Collections
08.2018 - 12.2019
- Managed account receivables by accurately posting payments and maintaining detailed records of customer financial status and collection efforts.
- Communicated effectively with customers through multiple channels, including phone and personal visits, to negotiate payment arrangements and resolve issues related to overdue payments.
- Implemented debt repayment strategies, guiding customers on actionable steps to fulfill their financial obligations and maintain their creditworthiness.
Reset Member
PL Marketing
05.2018 - 07.2018
- Interpreted and implemented plan-o-grams, ensuring accurate merchandise placement and section resets in alignment with store schematics.
- Facilitated an organized breakdown of store sections, minimizing customer disruption and maintaining a clean, shoppable environment.
- Recorded and communicated reset completions to store management, while consistently providing professional and courteous customer service.
Sales Representative
Advantage Solutions
12.2017 - 04.2018
- Cultivated strategic partnerships with store and market managers to enhance product placement and ensure brand visibility.
- Created and implemented sales strategies, addressing business needs and identifying opportunities for growth, resulting in the achievement of sales targets.
Sales Associate
Macy's
04.2015 - 09.2016
- Established rapport with clients, provided personalized recommendations to fulfill their shopping requirements, and facilitated a positive shopping experience resulting in customer satisfaction and loyalty.
- Managed and maintained fitting room operations, ensuring a clean and organized environment, and effectively restocked merchandise on the sales floor to optimize product availability.
- Mastered company systems and procedures, contributing to efficient sales operations and handling customer returns with professionalism and courtesy.
Sales Manager
AcceptanceNow
08.2013 - 03.2015
- Enhanced customer payment efficiency by reviewing expired accounts and conducting outreach for prompt settlement, while meticulously documenting account activities.
- Oversaw inventory and financial transactions, ensuring adherence to company policies and verification of rental order accuracy.
Supervisor
Cedar Point
04.2013 - 09.2013
- Supervised and trained team members to ensure compliance with company standards, and monitored their performance to enhance productivity.
- Managed the allocation of duties and shifts based on employee expertise, and maintained daily work records for management review.
Cashier
Beck Oil
09.2011 - 05.2012
- Managed inventory control by conducting regular stock replenishment and executing accurate physical inventory counts.
- Facilitated the onboarding process for new team members, ensuring a smooth transition and maintaining operational efficiency.
Food Host
Cedar Point
05.2011 - 10.2011
- Managed register operations and provided customer-focused food service, ensuring accurate transactions and high-quality dining experiences.
- Assisted in food preparation, maintaining knowledge of restaurant assembly line processes to enhance operational efficiency.
Sales Associate/Cashier
Sears & Roebuck Co.
10.2010 - 02.2011
- Provided attentive customer service, effectively addressing inquiries and resolving concerns, leading to a maintained positive shopping environment.
- Utilized suggestive selling strategies to recommend products, successfully enhancing customer purchases and contributing to revenue growth.
Education
Business Administration, Business Administration
Central State University
Wilberforce, OH06.2010
No Degree - Esthetician
Paul Mitchell The School
Toledo, OH02-2026
Skills
- Proficient in eyebrow and lash tinting
- Skincare treatments
- Waxing hair removal
- Skin rejuvenation
- Marketing and promotion
- Sanitation and sterilization
Certification
Lash lamination
Timeline
Customer Care Representative
CVS Healthcare
10.2023 - 02.2024
Customer Care Representative
Verizon
10.2020 - 02.2024
Brand Ambassador
ThirdChannel
08.2018 - 01.2020
Bill Collector (Medical Call Center)
United Collections
08.2018 - 12.2019
Reset Member
PL Marketing
05.2018 - 07.2018
Sales Representative
Advantage Solutions
12.2017 - 04.2018
Sales Associate
Macy's
04.2015 - 09.2016
Sales Manager
AcceptanceNow
08.2013 - 03.2015
Supervisor
Cedar Point
04.2013 - 09.2013
Cashier
Beck Oil
09.2011 - 05.2012
Food Host
Cedar Point
05.2011 - 10.2011
Sales Associate/Cashier
Sears & Roebuck Co.
10.2010 - 02.2011
Business Administration, Business Administration
Central State University
No Degree - Esthetician
Paul Mitchell The School