Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabika Muzaffar

Lincolnwood,IL

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level financial advisor position. Ready to help the team achieve company goals.

Overview

5
5
years of professional experience

Work History

Brand Ambassador

Tan Xtreme
11.2023 - Current
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.

Customer Service Manager

L A Tan
11.2023 - Current
  • Managed approximately 30 incoming calls, emails, and faxes daily from customers and vendors.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Certified Tanning Consultant

L A Tan
03.2021 - 02.2024
  • Increased customer satisfaction by providing personalized tanning consultations and recommendations.
  • Ensured a safe tanning environment by strictly adhering to sanitization protocols and equipment maintenance procedures.
  • Improved customers' understanding of proper skin care practices, resulting in healthier skin outcomes.
  • Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.
  • Collaborated with team members to achieve monthly sales goals, contributing to overall business success.

Supervisor

Lifetime Fitness Cafe
01.2019 - 02.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Associate of Applied Science - Business Administration

Bryant And Stratton
Online
12.2024

Business Assistant Diploma - Business Administration

Bryant And Stratton
Online
04.2024

High School Diploma -

New Trier
Winnetka, IL
05.2015

Skills

  • Brand Awareness
  • Customer Engagement
  • Business Growth
  • Social Media Management
  • Relationship Management
  • Data-driven decision-making
  • Effective communicator
  • Sales and negotiation tactics
  • Customer Retention
  • Adaptability and Flexibility

Languages

Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
English
Native or Bilingual

Timeline

Brand Ambassador

Tan Xtreme
11.2023 - Current

Customer Service Manager

L A Tan
11.2023 - Current

Certified Tanning Consultant

L A Tan
03.2021 - 02.2024

Supervisor

Lifetime Fitness Cafe
01.2019 - 02.2021

Associate of Applied Science - Business Administration

Bryant And Stratton

Business Assistant Diploma - Business Administration

Bryant And Stratton

High School Diploma -

New Trier

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Sabika Muzaffar