Sabren Salti
South Boston,VA
Summary
Team Leader and Communication Expert with a proven track record orchestrating a team to achieve over $9 million in sales and revenue. Skilled in team development, with expertise in customer service and strategic scheduling training.
Overview
4
4
years of professional experience
Work History
Opportunity Center Manager
Rogers Heating & Cooling
03.2023 - 11.2024
- Lead a team of Customer Experience Experts, Strategists, and Dispatchers to deliver over 9 million dollars in sales and revenue over a 12- month period.
- Recruitment and hiring all departments including; Sales, Install, Service, Office staff, and Leadership.
- Coordinated scheduling for Sales Team, Installation Team, and Service Team to capture 9 million dollars in sales and revenue.
- Lead meetings with each department individually 3-5 times a week and once monthly with the entire team of 40.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
Trainer
Power Selling Pros
03.2021 - 03.2023
- Comprehensive onboarding training for new clients, via in person and online.
- Developed customized training materials for various industries, ensuring relevance to target audience.
- Utilized evaluation system to measure training effectiveness and inform future improvements.
- Championed a culture of continuous learning within the company by promoting professional development opportunities for clients.
Skills
- Team building and leadership
- Effective workflow management
- Quality assurance
- Handling escalations
- Customer retention
- Team education and training
- Budgeting and finance
- Strategic dispatching
- Marketing campaigns and analytics
- KPI tracking
Accomplishments
- Service Nation Guest Speaker on Company Culture 2023
- Service Nation Guest Speaker on Role Play 2024
- Dispatch/ CSR Trainer Freedom Event 2022
- Cardone Ventures People Essentials Course 2024
Languages
Arabic
Timeline
Opportunity Center Manager
Rogers Heating & Cooling
03.2023 - 11.2024
Trainer
Power Selling Pros
03.2021 - 03.2023
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