Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sabrenae Todd, CPHT

Rockwall,TX

Summary

Dependable CERTIFIED PHARMACY TECHNICIAN effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

WALMART
Rockwall, TX
05.2021 - 01.2023
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles in CONNEXUS to include current information such as medications and insurance details.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.

Certified Pharmacy Technician

CVS
04.2019 - 04.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Customer Service Representative

Alorica
01.2018 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Exceeded call monitoring expectations through accurate reporting and processing.

Customer Service Representative

CVScaremark
Work From Home, TX
08.2016 - 12.2017
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
  • Updated account information to maintain customer records

Education

Associate of Arts - NURSING

Trinity Valley Community College
Athens, TX
12.2023

High School Diploma -

Terrell High School
Terrell, TX
06.2016

Skills

  • Pharmaceutical Terminology
  • Advanced Math Ski
  • Health Insurance Plan Knowledge
  • Sales Recruiting
  • Insurance Verification
  • Supervising Technicians
  • Insurance Claim Processing Software
  • Organization and Time Management
  • Dependable and Responsible
  • Good Telephone Etiquette
  • Verbal Communication Skills
  • Inbound And Outbound Calling
  • Appointment Reminder Calls
  • Phone Calls

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Lead Certified Pharmacy Technician

WALMART
05.2021 - 01.2023

Certified Pharmacy Technician

CVS
04.2019 - 04.2021

Customer Service Representative

Alorica
01.2018 - 04.2019

Customer Service Representative

CVScaremark
08.2016 - 12.2017

Associate of Arts - NURSING

Trinity Valley Community College

High School Diploma -

Terrell High School

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Sabrenae Todd, CPHT