Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Generic

Sabrenna Mumphery

Customer Service Representative
Charlotte,NC

Summary

Committed Customer Service Representative and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly effective customer service representative and railroad employee with 29 years of experience. Experienced in team leadership, customer service, dispute resolution, and accounts reconciliation.

Overview

30
30
years of professional experience
5
5
years of post-secondary education
3
3
Certificates

Work History

Customer Service Representative

Amtrak
Charlotte, NC
06.1994 - Current
  • Tasked with accounts reconciliation for daily and monthly sales.
  • Leadership of station personnel.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ticket sales for travel on Amtrak and it's affiliates
  • Baggage Services

Stylist /Salon Owner/Operator

Finish Line Hair Designs
Charlotte, NC
05.2000 - 11.2010
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Operated full service salon
  • Managed 6 stylists
  • Provided training and product knowledge
  • Worked collaboratively with industry Brands by being a platform stylist in hair shows and instructional stage presentations.

Customer Service Representative

Duke Energy
Charlotte, NC
02.2001 - 09.2003
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trouble shooting power outages
  • Made payment arrangements
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Set up and discontinued services
  • Lead a team of 15 Customer Service Representatives.

Lead Customer Service Representative

AmeriCredit Financial Services
Charlotte, NC
11.1998 - 08.2000
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Reviewed associate performance to identify training needs.
  • Maintenance on defaulted auto loans
  • Skip tracing loans delinquent more than 120 days.
  • Management of a 15 representatives in the skip tracing division.

Education

MBA - Business Management

JWMI / Strayer University
Charlotte, NC
08.2016 - 08.2019

Bachelor of Science - Business / Finance

University of Phoenix
Charlotte, NC
06.2014 - 02.2016

Skills

Creative problem solving

undefined

Certification

Commissioned Notary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

NCREC License #353663

04-2024

Certified [Tax Preparer], [Cash Back Taxes ] - [Timeframe]

06-2022

Commissioned Notary

05-2020

MBA - Business Management

JWMI / Strayer University
08.2016 - 08.2019

Bachelor of Science - Business / Finance

University of Phoenix
06.2014 - 02.2016

Customer Service Representative

Duke Energy
02.2001 - 09.2003

Stylist /Salon Owner/Operator

Finish Line Hair Designs
05.2000 - 11.2010

Lead Customer Service Representative

AmeriCredit Financial Services
11.1998 - 08.2000

Customer Service Representative

Amtrak
06.1994 - Current

Similar Profiles

CREATE PROFILE
Sabrenna MumpheryCustomer Service Representative