Sabrina Aparicio
West valley,Utah
Summary
I am positive and ready to learn. I would be more than happy to join your team. I enjoy working, talking and giving the best customer service. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer.
Overview
11
11
years of professional experience
Work History
Store Manager
1st Choice Money Center
West Jordan, UT
02.2019 - Current
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Approved or denied loan applications based on established guidelines.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Assisted customers with understanding their options for refinancing existing loans.
- Performed daily maintenance of loan applicant database.
- Tracked and managed new leads and followed up on referral business.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Provided customer service support throughout the entire process from application through closing.
- Maintained front desk to provide positive first impression.
- Delegated work to staff, setting priorities and goals.
- Balanced reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage.
Sales Associate
Moneris
Salt Lake City
03.2015 - 02.2019
- Answered customer questions and advised shoppers about sales
- Identified customer needs and upsold to higher value products as often as possible
- Helped customers solve problems by offering solutions
- Helped customers to make money transfers
- Trained new staff
- Make money deposits and run errands
- Answered calls by addressing customers inquiries, solving problems and providing information
- Contact: Raul Diaz (801) 739-1346.6
Housekeeper
Cleaning Solution
West Valley
04.2014 - 04.2016
- Kept hallways and common areas of facility neat and clean
- Performed post-checkout inspects and office cleanings
- Informed management of any damage or problems found to office
- Restocked cleaning supplies
Education
ESL -
Horizonte
Salt Lake City12.2014
Graphic design -
Instituto Gutenberg
Mendoza, Argentina06.2012
High School -
Jose Vicente Zapata
Argentina12.2009
Skills
- Personnel development
- Store operations oversight
- Customer service management
- Inventory control
- Store opening and closing
- Verbal and written communication
- Customer response
- Reliable
- Operational efficiency
- Employee engagement
- Problem-solving
- Cash management
- Flexible schedule
- Friendly and positive
- Goals and performance
Languages
- Spanish
- English
Languages
Spanish
Professional
Goals
I start each day positive, willing to learn something new to expand my knowledge and take advantage of the opportunity for each challenge to become personal growth that will help me achieve my future goals.
Timeline
Store Manager
1st Choice Money Center
02.2019 - Current
Sales Associate
Moneris
03.2015 - 02.2019
Housekeeper
Cleaning Solution
04.2014 - 04.2016
ESL -
Horizonte
Graphic design -
Instituto Gutenberg
High School -
Jose Vicente Zapata
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