Dedicated administrative professional with a strong background in file organization and HR liaison tasks. Recognized for attention to detail and effective bilingual communication, contributing to streamlined operations and enhanced organizational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Technician
Arlington Juvenile and Domestic Relations District Court
Arlington, VA
01.2023 - Current
Supporting the Director of Court Services with day-to-day administrative, communication, and organization tasks as well as tracking data.
Serving as the timekeeper for the Court Service Unit staff to include problem resolution such as resolving timecard errors. Reviewing payroll reports for accuracy and other quality assurance activities.
Serving as one of the departmental HR Liaisons for processing employee actions to include: criminal background checks for employee hiring/onboarding, creating personnel folders, requesting ID’s and access cards for new employees, appraisals, terminations, leave donations, retirements, transfers, promotions, merit awards, Employee Action Forms, tracking parental leave and Family Medical Leave (FML); processing quarterly HR reports; and other HR issues;
Processing requisitions, purchase orders, invoices and end-of-fiscal year deadlines;
Serving as the Records Manager for the department including overseeing process for creation and destruction of client records and administrative files according to data received from Department of Juvenile Justice and the guidelines of the Library of Virginia;
Ordering and maintaining office supplies and substance abuse testing supplies.
Providing administrative support to probation units, to include: covering front desk, creating client social files, filing, organizing supply room; rearranging periodically social files when files are being destroyed, processing mail, reporting issues with copiers, and other administrative duties as assigned.
Administrative Assistant IV
Arlington Juvenile and Domestic Relations District Court
Arlington, VA
04.2019 - 09.2021
Receiving and directing calls to the appropriate staff or County agency as part of front-desk coverage;
Processing the court arrival list daily;
Greeting clients, their parents, and other professionals via phone, email and in-person;
Directing clients for intake services, providing forms, and explaining applicable fees;
Providing administrative support to the Intake Unit and other CSU staff;
Handling daily administrative functions including typing, filing, creating adult and juvenile social files, expunging of social files, sorting and delivering mail, data entry, processing court dockets and add-ons, maintaining office supplies, placing service calls for copier machine, and completing other assigned special projects; and
Maintaining professionalism and providing excellent customer service at all times.
Assistant Store Manager
Walgreens Pharmacy
Arlington, VA
03.2010 - 04.2019
Assisted the store manager with the retail store operations which includes leading associates through execution of the business plans/objectives of the company to drive sales
Provided a superior associate and customer experience and enforced all policies and procedures so as to ensure that excellent customer service is provided
Assisted with the appearance and the general maintenance of the store by ensuring a safe and pleasing environment for both the customers and the associates; requested maintenance of the store when required
Ensured that the store opens and closes at the right time and that the proper procedures are duly followed for bank transactions and bank deposits
Interacted with vendors to order ads, seasonal, and basic merchandise
Ensured that merchandise is set up according to the plan-o-grams which are received from the corporate office
Executed weekly sales ads and price changes; process recalled, outdated, damaged and transferred merchandise
Received all merchandise deliveries from vendors and verified that information from the vendor invoice is accurate; and also entered vendor invoices into the accounts payable system
Prepared the retail store for physical inventory through ensuring that merchandise on the sales floor and also in the stock room is in order and can be accessed easily
Analyzed reports on operations and make recommendations for improvement
Managed the complete adherence to all the regulatory and compliance legislation and policies, ensuring that all outdated products and products with less than 30 days until expiration are removed from the sales floor so that they can be processed through the established returns process
Interviewed, hired, directed, trained, reward/praised, encouraged, motivated, and disciplined associates; appraised performance of associates and also played an active role in resolving complaints.
Education
GED -
Next Step Public Charter School
Washington, D.C.
Skills
Customer service
File organization
Data entry proficiency
Telephone reception
Notary Public
Bilingual (Spanish)
Certification
Human Resources Certificate Program - July 11, 2023
Aspiring Supervisors Program - March 25, 2026
Languages
Spanish
Native or Bilingual
Timeline
Administrative Technician
Arlington Juvenile and Domestic Relations District Court
01.2023 - Current
Administrative Assistant IV
Arlington Juvenile and Domestic Relations District Court
Administrative Technician at United States Census Bureau ( Dept Of Commerce )Administrative Technician at United States Census Bureau ( Dept Of Commerce )