Sabrina Benson
Boca Raton
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations at Dominic’s II. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and maintaining high cleanliness standards. Achieved significant improvements in service efficiency and customer rapport, demonstrating a strong work ethic and professional appearance in high-volume dining settings.
Overview
3
3
years of professional experience
Work History
Server
Dominic’s II
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Internship With Social Worker
United Dialysis Center
05.2024 - 07.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Server
Pizzeria Sophia
01.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Roboli Ristorante Italiano
01.2022 - 04.2022
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess/Server
Porto Bella Italian Restaurant
04.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor Of Arts - Psychology
Florida Atlantic University
Boca Raton, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Memory retention
- High-volume dining
- Sales Techniques
- Performance Improvement
Career Objectives
One objective is to obtain a Master's Degree in Social Work. I am also seeking to become a licensed Clinical Social Worker. I would love to work with children, teens, and young adults who are involved in social justice issues. One major social justice issue being human trafficking.
Timeline
Server
Dominic’s II
06.2024 - Current
Internship With Social Worker
United Dialysis Center
05.2024 - 07.2024
Server
Pizzeria Sophia
01.2024 - 05.2024
Server
Roboli Ristorante Italiano
01.2022 - 04.2022
Hostess/Server
Porto Bella Italian Restaurant
04.2021 - 12.2021
Bachelor Of Arts - Psychology
Florida Atlantic University
Similar Profiles
TATIANA MORALESTATIANA MORALES
AVP/Director of DD Fiscal & Accountability at Saint Dominic’s Family ServicesAVP/Director of DD Fiscal & Accountability at Saint Dominic’s Family Services
Avery HuffAvery Huff
Cardiac Cath Lab Registered Nurse at St Dominic’sCardiac Cath Lab Registered Nurse at St Dominic’s
Tamayla Ross-SenghoreTamayla Ross-Senghore
Case Planner at St. Dominic’s Family ServicesCase Planner at St. Dominic’s Family Services