Sabrina Brooks
Fort Collins,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cava Grill
Fort Collins, CO
10.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
State Farm
Fort Collins, CO
01.2023 - 10.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Courtesy Clerk
Safeway
Fort Collins, CO
05.2022 - 12.2022
- Performed price checks for customers upon request.
- Stocked shelves with merchandise according to company guidelines.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Operated a cash register to process payments from customers.
- Greeted customers in a friendly and professional manner.
Fast Food Worker
Wendy's
Fort Collins, CO
09.2020 - 10.2022
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Contributed to team efforts by accomplishing related results as needed.
- Ensured compliance with local health codes during food preparation processes.
- Regularly checked inventory levels for restocking needs.
- Collaborated with other team members to ensure timely completion of tasks.
Education
High School Diploma -
Fossil Ridge High School
Fort Collins, CO05-2024
Real Estate
Keller Williams
Fort Collins, COSkills
- Appointment Scheduling
- Inbound and Outbound Calling
- High-energy attitude
- Client Relations
- Positive and professional
- Adaptive team player
Timeline
Customer Service Representative
Cava Grill
10.2023 - Current
Customer Service Representative
State Farm
01.2023 - 10.2023
Courtesy Clerk
Safeway
05.2022 - 12.2022
Fast Food Worker
Wendy's
09.2020 - 10.2022
High School Diploma -
Fossil Ridge High School
Real Estate
Keller Williams