Sabrina Christmas
Summary
Energetic and highly organized Front Desk Receptionist with a passion for delivering exceptional customer service. Skilled in managing administrative tasks, answering inquiries, and maintaining a welcoming atmosphere. Proven ability to multitask effectively in fast-paced environments. Eager to contribute to a dynamic team and expand knowledge in office operations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
TownePlace Suites By Marriott
09.2023 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Server
Labyrinth Press Company
12.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Ellicottville Brewing Company
05.2021 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server/Bartender
Peak'n Peek Resort
10.2015 - 12.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Bachelor of Arts - Sociology
State University of New York At Fredonia
Fredonia, NY06.2021
Skills
- Customer Service
- Telephone Etiquette
- Problem-solving skills
- Attention to Detail
- Microsoft Office
- Computer Proficiency
- Billing and Invoicing
Accomplishments
Recipient of the Employee of the Month award twice at Towneplace Suites Asheville Downtown, recognized for exceptional performance and dedication to providing outstanding service. Acknowledged in September 2023 and January 2024 for exemplary contributions to the team and commitment to exceeding guest expectations.
Timeline
Front Desk Receptionist
TownePlace Suites By Marriott
09.2023 - 06.2024
Server
Labyrinth Press Company
12.2021 - 06.2023
Bartender
Ellicottville Brewing Company
05.2021 - 10.2021
Server/Bartender
Peak'n Peek Resort
10.2015 - 12.2019
Bachelor of Arts - Sociology
State University of New York At Fredonia
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