Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sabrina Dix

Boston,Massachusetts

Summary

Dedicated and driven transportation specialist seeking to contribute to the growth of a dynamic organization. With a wealth of experience in public transit operations, well-prepared to take on a key role within your team. Track record speaks for itself, consistently prioritizing passenger safety, adhering to schedules, and upholding vehicle standards. Strong collaborator thriving in team environments and committed to achieving tangible results while adapting to evolving needs. Expertise in route management, traffic regulations, and customer service ensures seamless operations and exceptional service delivery. Known for reliability and flexibility, fostering trust and efficiency within teams.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bus Operator

Massachusetts Bay Transportation Authority
01.2010 - 06.2021
  • Achieved promotion from part-time bus driver to Full Time Operator
  • Maintained a professional driving record with a20% increase in customer satisfaction
  • Attained a position in a yearly transportation competition
  • Promoted to inspector in2017
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.

Inside Sales Manager

Juniper Network
01.2006 - 01.2009
  • Collaborated with Outside Sales achieving a30% increase in sales
  • Supported Engineer configurations with customers
  • Promoted to Sales Training associate in2018
  • Managed a team of30 new hires in Juniper culture and mission
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Managed 30 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.

Education

Masters - Business Administration

Southern New Hampshire University
01.2025

BS - Business Administration

Boston University
01.2009

AS - General Studies

Quinsigamond Community College
01.2006

Skills

  • Management Communication
  • Problem solving Leadership
  • Defensive driving
  • Weather conditions adaptation
  • Safe driving practices
  • Effective communication skills
  • Customer relations skills

Certification

  • CPR Certification - American Red Cross or American Heart Association.
  • Equal Employment Opportunity Compliance Certification- U.S Equal Employment Opportunity Commission.
  • First Aid Certification - American Red Cross or American Heart Association.

Timeline

Bus Operator

Massachusetts Bay Transportation Authority
01.2010 - 06.2021

Inside Sales Manager

Juniper Network
01.2006 - 01.2009

BS - Business Administration

Boston University

AS - General Studies

Quinsigamond Community College

Masters - Business Administration

Southern New Hampshire University

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Sabrina Dix