Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Sabrina Dutton

Philadelphia,PA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performanceat individual, team organizational levels. Multitasks and prioritizes workloads with little or no supervision. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinic Manager

QC Kinetix
King Of Prussia, NC
03.2023 - Current
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Provided oversight of financial management of the clinic, including budgeting and office inventory.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary with leadership
  • Maintained effective communication with patients, staff, and providers regarding patients loans, treatments, medications, follow-up visits.
  • Tracked, organized and counted clinic stock and supplies.
  • Explained policies, procedures and services to patients.

Lead Certified Medical Assistant

ChenMed
Philadelphia, PA
11.2021 - 03.2023
  • Interviewed & precepted 9 newly hired medical assistants to train each on office procedures and important tasks.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Triaged 30% of incoming calls for provider and determined callers' needs for immediate appointments or scheduled visits.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
  • Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
  • Provided support during peak periods or when additional staffing was required due to absences or vacations.

Lead Certified Medical Assistant

Children's Hospital of Philadelphia, CHOP
Philadelphia, PA
10.2016 - 10.2021
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms as well as preparing treatment rooms for patient examinations.
  • Conducted patient interviews to gather health history in EPIC EMR, vital signs and information about current medical issues
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.

Certified Medical Assistant

Einstein Healthcare Network
Philadelphia, PA
08.2013 - 08.2016
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Measured vital signs and took medical histories to prepare patients for examination for departments such as family medicine, OBGYN, internal medicine, urology, and pediatrics.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Traveled Certified Medical Assistant/Manager

To Your Health
Philadelphia, PA
06.2010 - 09.2014
  • Worked for a non-profit organization to provide low & no income families free health screenings to the tri-state area.
  • Worked as a medical assistant soon promoted to manager which included recruiting, hiring and training all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Obtained patient vitals, medical history, medication information, symptoms and allergies.
  • Collaborated with CVS store manager to maintain daily operations and safety for staff and patients
  • Created customized care plans with on-site PCP, working with event staff and families to assess and meet individual needs.
  • Managed multiple tasks in a fast-paced environment while maintaining quality standards.

Certified Medical Assistant

Greater Philadelphia Health Action
Philadelphia, PA
12.2009 - 08.2013
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records through Cerner
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Collected urine/blood samples from patients for processing.
  • Measured vital signs and took medical histories to prepare patients for examination for rotating departments such as Pediatrics, GYN, Family Medicine, HIV Specialty, and Podiatry
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Education

Medical Assistant Certification - Medical Assistant

Thompson Institute
Philadelphia, PA
07-2010

High School Diploma -

Hope Charter High School
Philadelphia, PA
06-2009

Skills

  • Clinical management
  • Administrative Leadership
  • Employee Training
  • Revenue management
  • Patient Care Coordination
  • Data Entry
  • Venipuncture and Phlebotomy
  • Payment Collection
  • HIPAA Compliance
  • Sterile technique
  • Team management and supervision
  • Valid PA driver's license
  • EKG set up and monitoring
  • Specimens collection and processing

Certification

  • NRCMA Exp. 9/2024
  • BLS Exp. 3/2026
  • Drivers License Exp. 10/2027

Affiliations

  • ChenMed Service Day 2022
  • Healthy Kids Running Series 2021
  • COVID Vaccine for Teachers 2021
  • CHOP WAWA Cart (2018-2021)
  • CHOP Thanksgiving Dinner (2017- 2019)
  • White Coats for Black Lives 2020
  • CHOP Inpatient Prom (2018-2019

References

References available upon request.

Timeline

Clinic Manager

QC Kinetix
03.2023 - Current

Lead Certified Medical Assistant

ChenMed
11.2021 - 03.2023

Lead Certified Medical Assistant

Children's Hospital of Philadelphia, CHOP
10.2016 - 10.2021

Certified Medical Assistant

Einstein Healthcare Network
08.2013 - 08.2016

Traveled Certified Medical Assistant/Manager

To Your Health
06.2010 - 09.2014

Certified Medical Assistant

Greater Philadelphia Health Action
12.2009 - 08.2013

Medical Assistant Certification - Medical Assistant

Thompson Institute

High School Diploma -

Hope Charter High School

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Sabrina Dutton