Sabrina Greenman
Beaumont
Summary
Hello I’m Sabrina ! I am an experienced customer service professional with over 5 years of dedicated service in the industry. Excited to explore new opportunities and expand my career. I have a strong commitment to providing exceptional customer experiences. I am confident in my ability to adapt and thrive in a full-time role. Eager to bring skills, enthusiasm, and dedication to a new team and contribute to your organization's success. Thank you in advance for considering my application, and I look forward to an opportunity to meet soon.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
IHOP
02.2024 - Current
- In this position I worked closely with the GM to ensure a smooth running restaurant
- I help make a weekly team-member and monthly manager schedule
- I complete inventory and submit truck orders twice weekly
- Learned to submit work orders and invoices to payroll and I worked hard to master every position in the restaurant to obtain knowledge needed for this role
- I have years experience on a cook line, expo station, dish pit, in the FOH or even in a meeting
Rockstar Grill Operator and server
Waffle House
11.2018 - 01.2024
- I worked two positions in this company
- I was a server overseeing the cleanliness and organization of the dining floor while also working to take in-house along with Togo orders as well
- I worked to buss tables and wash my dishes all while taking care of the next customer
- I also worked as a 'Rockstar Grill Operator' or shift lead
- During my time here i was in charge of the beginning and closing of the shift
- I worked hard to cook up to five thousand a night in revenue while taking inventory, counting our register before and after shift to insure accuracy and oversee and smooth swift shift-change
- I was also in charge of training new waitstaff personnel, providing rapid training processes to integrate additional team members quickly and efficiently
Shift Manager/Key Holder
Dollar General
08.2022 - 12.2023
- Effectively managed a team of employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved
- Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits
- Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
Server/Shift Lead
Black Bear Diner
02.2021 - 08.2022
- Managed store closing and opening procedures to ensure safety and security
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Assisted customers with inquiries, orders and complaints in a timely manner
Education
High school diploma -
Pace Center For Girls, Inc.
Bradenton, FL01.2020
Skills
- Store management
- Time management
- Leadership
- Team management
- Customer service
- Order fulfillment
- Sales
- Retail sales
Certification
- Driver's License, 03/01/21, 11/30/29
- Food Handler Certification
- TABC Certified
- ServSafe Certified
Assessments
- Food service: Customer situations, Proficient, 11/01/23
- Cleaner fit, Proficient, 08/01/23
- Retail customer service, Proficient, 10/01/23
- Work style: Reliability, Proficient, 03/01/24
- Work style: Reliability, Proficient, 08/01/23
Timeline
Assistant Manager
IHOP
02.2024 - Current
Shift Manager/Key Holder
Dollar General
08.2022 - 12.2023
Server/Shift Lead
Black Bear Diner
02.2021 - 08.2022
Rockstar Grill Operator and server
Waffle House
11.2018 - 01.2024
High school diploma -
Pace Center For Girls, Inc.
- Driver's License, 03/01/21, 11/30/29
- Food Handler Certification
- TABC Certified
- ServSafe Certified
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