Hi, I’m
Sabrina Hollins
Chicago,IL
Summary
Skilled Patient Care Coordinator familiar with case management and care planning. 15 + year history working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
15
years of professional experience
Work History
Independenceplus
Patient Care Coordinator
06.2023 - Current
Job overview
- Greeted and assisted patients with check-in procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated transportation to get patients to and from medical appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Lincare Home Home Medical Equipment
Patient Care Coordinator
09.2020 - 06.2023
Job overview
- Greeted and assisted patients with check-in procedures
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care..
- Verified patient insurance eligibility and entered patient information into the system.
- Communicated with insurance companies to verify coverage and obtain medical treatment and procedure authorizations.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Coordinated transportation to get patients to and from medical appointments.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Illinois Department Employment Security
Remote Call Center Supervior
05.2019 - 09.2021
Job overview
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
- Created an inclusive work environment that embraced diversity while maintaining professionalism at all times.
- Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
- Optimized resource allocation by accurately forecasting call volumes and staffing needs based on historical trends.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Advocate Medical Center
Patient Access Specialist
10.2018 - 05.2019
Job overview
- Providing excellent customer service by promptly answering patient inquiries.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Worked with patients to ascertain issues and make referrals to appropriate specialists using the EPIC system.
- Resolved patient billing issues in line with established guidelines.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Orkin Pest Control
Administrative Assistant
08.2017 - 12.2018
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Liaised with customers, communicating and resolving problems and concerns.
- Fielded user queries and service requests to promptly address issues.
ERS
Collection Team Leader
08.2009 - 11.2017
Job overview
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Set up and updated customer accounts and CRM with interactions, payments, and personal information.
- Composed effective accounting reports summarizing accounts payable data.
- Worked with legal resources and recovery teams to manage default issues.
- Accessed credit records to evaluate customer credit histories.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Followed prescribed scripts and maintained a friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Established procedures for the collection of past-due amounts.
- Supervised staff of collectors, monitoring phone calls and letters.
Education
City Colleges of Chicago-Malcolm X CollegeChicago, IL
Master Of Health Science from Business Administration And Management
Skills
- Patient Relations
- Interdepartmental Collaboration
- Administrative Supervision
- Team Leadership
- HIPAA Compliance
- Case Management
- Reliability and Dedication
- Document filing
- Collections Management
- Patient Assessment
- Database Search and Data Entry Skills
- Punctual and Hardworking
- Schedule Coordination
- Payment Collection
- Multi-Line Telephone Systems
- Database coordination
- Invoice Verification
- Monitoring tools
- Insurance Verification
- Proficient in Software
- Medical Terminology
- Insurance Forms Processing
- Customer Service
- Care Planning
- Patient Intake
- Outbound Calling
- Patient Care
- Appointment Scheduling
Timeline
Patient Care Coordinator
Independenceplus
06.2023 - Current
Patient Care Coordinator
Lincare Home Home Medical Equipment
09.2020 - 06.2023
Remote Call Center Supervior
Illinois Department Employment Security
05.2019 - 09.2021
Patient Access Specialist
Advocate Medical Center
10.2018 - 05.2019
Administrative Assistant
Orkin Pest Control
08.2017 - 12.2018
Collection Team Leader
ERS
08.2009 - 11.2017
City Colleges of Chicago-Malcolm X College
Master Of Health Science from Business Administration And Management
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