Sabrina Lawrence

• Delivered effective customer service and administrative support in a busy medical practice, handling a customer intake of 30+ patients daily
• Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers
• Scheduled appointments and medical consultations for 250+ patients weekly
• Protected patient files, organized pertinent paperwork, and maintained patient files in accordance with HIPAA regulations
• Completed billing invoices, insurance verification/authorization, and patient paperwork
• Decreased patient wait time by processing patient data within five minutes.
• Maintained consistent follow-up on status of prior authorization requests.
• Obtained prior authorization and precertification for outpatient procedures.
• Obtained prior authorization for CT's & MRI's procedures.
• Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.

Supervised day-to-day operations to meet performance, quality, and service expectations

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies by nine percent
• Scheduled, rescheduled and confirmed appointments for customers
• Managed payroll deduction
• Streamlined record management system including paper and electronic filing to maintain records of correspondence and billing
• Answer incoming calls and transfer call to appropriate department
• Assist with interviews of participants to assess eligibility
• Increased sales by fifteen percent through marketing and promotional strategies.

• Supervised receptionist area by greeting and assisting the public; provided timely courtesy and knowledgeable response to the information requested regarding services
• Coordinated responsible temperature checks and ensured that people in the building adhered to social distancing rules and wore their mask
• Fielded telephone calls and provided information regarding programs at the college and transferred calls to appropriate personnel when needed
• Received and screened incoming calls, emails, and visitors and alerted customers to priority matters.