Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Luxton

Odessa,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

First Basin Credit Union
06.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Member Service Representative

First Basin Credit Union
02.2021 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Cross-sold bank services and products to uplift customer investments.

TELLER

First Basin Credit Union
08.2019 - 02.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Manager

Rockin Q Smokehouse BBQ
06.2018 - 06.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Server

Rockin Q Smokehouse BBQ
11.2017 - 06.2018
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Permian High School
Odessa, TX
05.2019

Skills

  • Monetary Transactions
  • Strategic Planning
  • Schedule Oversight
  • Employee Performance Evaluations
  • Time Management
  • Customer Service and Satisfaction
  • Money Handling

Timeline

Assistant Manager

First Basin Credit Union
06.2022 - Current

Member Service Representative

First Basin Credit Union
02.2021 - 06.2022

TELLER

First Basin Credit Union
08.2019 - 02.2021

Manager

Rockin Q Smokehouse BBQ
06.2018 - 06.2019

Lead Server

Rockin Q Smokehouse BBQ
11.2017 - 06.2018

Permian High School

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Sabrina Luxton