Sabrina Martin
Blue Creek,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Private Investigator III
Clermont County Child Support
2024.01 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Advised clients on available services such as parenting classes, employment assistance programs, and healthcare resources to promote self-sufficiency among non-custodial parents.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Documented data and completed accurate updates to case records.
Dispatcher
Ohio State Highway Patrol
2022.11 - 2033.10
- Dispatches available emergency units to the proper location
- Keeps callers on the line when necessary
- Advises callers on proper course of actions, calms down, and documents their condition until emergency units arrive
- Maintains logs of all calls and dispatched units.
Hospital Coordinator
UC Health
2023.10 - 2024.02
- Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement
- Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer
- Assist as needed with the transfer of patients to a higher or lower level of care
- Serve as contact person for bed management for any admission concerns
- Ensure throughput on units and compliance with the transfer process
- Function as a department team member to support unit and hospital goals
- Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes
- Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement
- Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes
- During high call volume or limited bed capacity, remains calm and provides solutions effectively demonstrates a strong ability to identify, analyze and solve problems
- Interact with others in a courteous and tactful manner, displaying respect, trust and caring
- Listen effectively, recognize and accept constructive criticism and is open to opposing points of view
- Promote team momentum, enthusiasm and UC Health PRIIDE values
- Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy.
- Streamlined hospital operations by coordinating with various departments to ensure smooth day-to-day functioning.
QA Analyst
Account Control Technology Holdings
2019.10 - 2022.11
- Call Center: First and third party collections
- Third party: medical and tuition
- Account Manager
- Customer service
- Customer support
- Case management
- QA Analyst.
Community Health Organizer
AmeriCorps
2018.04 - 2020.08
- Have a basic medical understanding
- Customer support
- Basic computer knowledge
- Case management.
Manager and Shift Lead
Firehouse Subs
2017.10 - 2018.04
- Left for Family reasons.
Home Health Aide
CRSI
2015.05 - 2017.10
- Home health care
- Cooking
- Cleaning
- Administering medication
- Bathing
- Putting to bed and waking up
- Driving
- Case management
- Healthcare.
Education
Bachelor of Science - Criminal Justice
Purdue University, Main Campus
2023-11
High School Diploma -
Sidney High
2014-05
Skills
- Cold Calling
- Negotiation
- Shift Management
- Accounts Receivable
- Security
- Account Management
- Quality Assurance
- Case Management
- Medication Administration
- Test Cases
- Social Work
- Conflict management
- Microsoft Powerpoint
- Data collection
- Documentation review
- Analysis skills
- Mentoring
- Patient Care Coordination
- Conflict Resolution Abilities
- Electronic Health Records Management
- Interdepartmental Communication
- Strong Written Communication
- Emergency Response
- Operational Records Maintenance
- Risk Management
- Operating Plans Development
- Critical Thinking
- Decision-Making
- Case analysis
- Policy Knowledge
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Certification
CPR Certification
Timeline
Private Investigator III
Clermont County Child Support
2024.01 - Current
Hospital Coordinator
UC Health
2023.10 - 2024.02
Dispatcher
Ohio State Highway Patrol
2022.11 - 2033.10
QA Analyst
Account Control Technology Holdings
2019.10 - 2022.11
Community Health Organizer
AmeriCorps
2018.04 - 2020.08
Manager and Shift Lead
Firehouse Subs
2017.10 - 2018.04
Home Health Aide
CRSI
2015.05 - 2017.10
Bachelor of Science - Criminal Justice
Purdue University, Main Campus
High School Diploma -
Sidney High
CPR Certification
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