SABRINA MORALEZ
Customer Service Manager
Waco,TX
Summary
Compassionate and dependable professional with a robust background in social work, education, leadership, and customer service management. Expertise in supporting children, adolescents, families, and diverse populations through strong communication, problem-solving, documentation, and relationship-building skills. Proven ability to manage daily operations, train staff, and handle sensitive situations while fostering collaboration in fast-paced environments. Committed to maintaining a supportive, team-focused approach that enhances service delivery and client satisfaction.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Five Below
Waco, TX
05.2022 - Current
- Manage daily store operations
- Coach and train employees
- Assist with hiring and scheduling
- Handle cash management and daily deposits
- Monitor sales, goals, and sale productivity
- Manage product inventory and product ordering
- Issue refunds and fill online orders
- Ensure compliance with company policies
- Ensure compliance with company procedures
- Deliver excellent one-on-one customer service
Teacher
Connally ISD
Waco, TX
08.2015 - 08.2025
- Assist students 6th thru 12th grade
- Create and implement lesson plans
- Work with teacher partner
- Encourage students to set goals
Customer Service Manager/ Area Merchandiser
Big Lots
Pasadena, TX
12.1999 - 05.2001
- Assigned daily task for cashiers and stockers
- Purchased products for the store
- Organized and remodeled store displays
- Calculated all the tills for my shift
Education
Associate of Applied Science -
McLennan Community College
06-2021
Bachelor of Science - Social Work
Tarleton State University
06-2016
Skills
- Collaboration
- Adaptability
- Time Management
- Leadership
- Case Documentation
- Communication & Relationship Building
- Conflict Resolution
- Organization & Multitasking
INTERNSHIPS
- September 2012-May 2013 Student Mental Health Intern Mosaic, Waco, TX
- Student Social Work Intern AVANCE, Waco, TX
Languages
Spanish
Professional Working
Timeline
Customer Service Manager
Five Below
05.2022 - Current
Teacher
Connally ISD
08.2015 - 08.2025
Customer Service Manager/ Area Merchandiser
Big Lots
12.1999 - 05.2001
Bachelor of Science - Social Work
Tarleton State University
Associate of Applied Science -
McLennan Community College