SABRINA NGUYEN
HOUSTON
Summary
Results-driven professional with strong technical skills and a proven ability to learn quickly. Detail-oriented and adaptable, capable of managing challenging tasks and effectively collaborating within a team. Organized and proactive, demonstrating reliability and a commitment to achieving team goals.
Overview
5
5
years of professional experience
Work History
Housekeeping Coordinator / Supervisor
The Post Oak Hotel
Houston
08.2023 - Current
- Managed daily housekeeping operations ensuring high standards of cleanliness.
- Coordinated scheduling for housekeeping staff, enhancing workflow and ensuring adequate coverage.
- Conducted inspections of guest rooms to maintain exceptional cleanliness standards.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Scheduled regular inspections of public areas, guest rooms, corridors, and stairways, ensuring that they meet standards of cleanliness.
- Resolved customer complaints regarding cleanliness issues promptly, improving guest satisfaction.
- Collaborated with other departments to address guest requests and concerns promptly.
- Notified management of damage or theft occurrences related to hotel property, facilitating timely response.
- Established and enforced procedures and work standards, fostering team accountability and safety.
Title Insurance Agency
Texas Insurance Place
Houston
05.2022 - Current
- Inspected financial statements, credit information, and title data to finalize underwriting process.
- Negotiated coverage policy pricing with customers and agents, aligning terms to meet client needs.
- Trained new team members on service processes, leading to smoother onboarding and consistent service delivery.
- Completed documentation promptly to maintain compliance and support accurate record-keeping.
- Completed day-to-day duties accurately and efficiently.
Housekeeper
Hyatt Regency
Houston
06.2021 - 05.2022
- Organized and maintained cleaning supplies stock to ensure efficient workflow.
- Cleaned guest rooms to maintain Hyatt Regency's high standards of cleanliness.
- Assisted team members in training on proper cleaning procedures and safety protocols.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance. Sanitized and cleaned sinks, mirrors, toilets and showers.
- Used cleaning chemicals following proper guidelines.
- Utilized personal protective equipment and supplies while handling hazardous waste and chemicals.
- Provided additional towels and toiletries to enhance guest experience.
Education
High School Diploma -
Westbury High School
Houston, TX05.2021
Skills
- Housekeeping management
- Team management
- Training development
- Quality improvement
- Customer service-focused
- Data analysis
- Data Collection
- Organizational planning
- Problem Resolution
- Critical Thinking
- Computer Skills
- Active Listening
- Relationship Building
- Reliable & Trustworthy
- Pricing policies
Languages
- English
- Vietnamese
- Ability to speak Spanish but not fluently.
Timeline
Housekeeping Coordinator / Supervisor
The Post Oak Hotel
08.2023 - Current
Title Insurance Agency
Texas Insurance Place
05.2022 - Current
Housekeeper
Hyatt Regency
06.2021 - 05.2022
High School Diploma -
Westbury High School