Sabrina Rosalez
San Bernardino,CA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Medical Billing and Coding in training looking to advance my knowledge and career into this new profession.
Overview
10
10
years of professional experience
Work History
Front End Team Lead
Walmart Supercenter
San Jacinto, CA
05.2021 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Supervised employees and assessed performance to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performances ordinate strategies and customer service techniques.
Overnight Stocker
Walmart Supercenter
Riverside, CA
01.2021 - 05.2021
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
Front End Team Lead
Walmart Supercenter
Riverside, WA
09.2015 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Trained and regularly mentored associates on performances ordinate strategies and customer service techniques
- Make and edit work schedules to meet customer demand.
Cash Office Associate
Walmart Supercenter
Riverside, CA
09.2014 - 09.2015
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Streamlined cash management processes for increased efficiency and reduced discrepancies.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Collaborated with team members to ensure timely completion of cashiering tasks, improving overall customer satisfaction.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Education
Medical Billing And Coding
American Career College
Ontario, CA05.2024
High School Diploma -
Eisenhower Senior High School
Rialto, CA06.2014
Skills
- Customer Service
- Problem-solving skills
- Team Supervision
- Training and mentoring
- Cash Register Operation
- Time Management
- Accurate money handling
- Workflow Management
- Fraud prevention
- CMS-1500, UB-04 Claims processing
- Medicare/Medicaid
- Coding Compliance
- HMO/PPO/POS/EPO
- Appeals
- Medical Terminology
- Tricare/ Workers Comp
Timeline
Front End Team Lead
Walmart Supercenter
05.2021 - 07.2024
Overnight Stocker
Walmart Supercenter
01.2021 - 05.2021
Front End Team Lead
Walmart Supercenter
09.2015 - 01.2021
Cash Office Associate
Walmart Supercenter
09.2014 - 09.2015
Medical Billing And Coding
American Career College
High School Diploma -
Eisenhower Senior High School