Sabrina Sabrina
Phoenix,AZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
4
4
years of professional experience
Work History
General Manager
Dunkin' Brands
Phoenix , AZ
2023.08 - Current
- Setting sale goals
- Surpassing last year sales
- Truck orders
- Keeping labor controlled
- Making sure the store is kept to standards on cleanliness.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Resolved customer complaints in a timely manner.
- Trained new hires on company policies and procedures.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Analyzed sales data to identify opportunities for growth.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Trained and supervised staff members in all aspects of restaurant operations.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
Shift Lead
Dunkin' Brands
Phoenix , Az
2020.06 - 2024.04
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Education
GED -
Brookline College - Phoenix
Phoenix, AZ2022-04
Skills
- Great customer service
- Work well with others
- Team leader
- Fast paced
- Adaptable
Timeline
General Manager
Dunkin' Brands
2023.08 - Current
Shift Lead
Dunkin' Brands
2020.06 - 2024.04
GED -
Brookline College - Phoenix