SABRINA SHAW
Memphis
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Memphis, TN
05.2026 - Current
- Managed patient scheduling, ensuring timely appointments and optimal resource utilization.
- Coordinated communication between veterans and healthcare providers to enhance care delivery.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Education Technician
Bureau Of Prisons
Memphis, Tennessee
05.2025 - 02.2026
- Provided support during crisis situations, employing de-escalation techniques effectively.
- Assisted in developing programs designed to reduce recidivism among released inmates by providing support services such as access to community-based organizations.
- Coordinated with outside agencies to provide resources to assist inmates in transitioning back into society upon release from prison.
- Collaborated with other correctional staff members to ensure that all safety protocols were followed during educational sessions.
- Facilitated educational classes for inmates on topics such as substance abuse prevention and life skills development.
Certified Peer Support Specialist
Department of Veterans Affairs
Memphis, Tennessee
11.2018 - 12.2024
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Assisted in crisis intervention through active listening and empathy techniques.
- Documented interactions and progress notes in electronic health records system.
- Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other.
- Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
Medical Support Assistant
Department Of Veteran Affairs Medical Center
Memphis, Tennessee
09.2015 - 04.2017
- Scheduled appointments for medical consultations and follow-up visits.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Maintained patient records and updated medical information accurately.
- Coordinated with medical staff to ensure timely patient care delivery.
- Educated veterans on available health resources and support services.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
Education
Graduate Certificate - Addiction Studies
Liberty University
Lynchburg, VA05-2025
Bachelor of Science - Contract And Acquisitions
Strayer University
Herndon, VA12-2014
Associate of Science - Supply And Logistics
National College of Business And Technology
Nashville, TN08-2012
Associate of Science - Business Administration And Management
National College of Business And Technology
Nashville, TN11-2011
Skills
- Effective communication
- Time management
- Safety protocols and procedures
- Adaptability and flexibility
- HIPAA compliance
- Continuous learning mindset
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2026 - Current
Education Technician
Bureau Of Prisons
05.2025 - 02.2026
Certified Peer Support Specialist
Department of Veterans Affairs
11.2018 - 12.2024
Medical Support Assistant
Department Of Veteran Affairs Medical Center
09.2015 - 04.2017
Associate of Science - Business Administration And Management
National College of Business And Technology
Associate of Science - Supply And Logistics
National College of Business And Technology
Bachelor of Science - Contract And Acquisitions
Strayer University
Graduate Certificate - Addiction Studies
Liberty University
JOB RELATED TRAINING
- Primary Leadership Development Course (PLDC)
- Basic Non Commissioned Officers Course (BNOC)
- Advance Non Commissioned Officer Course (ANOC)
- Learn. Engage. Act. Process. QI Learning Program (LEAP)
- Leadership, Effectiveness, Accountability, Development QI learning Program (LEAD)
- Tennessee Department of Mental Health and Substance Abuse Services - Peer Recovery Certification