Sabrina Talley
Racine ,WI
Summary
Adept at enhancing customer experiences and exceeding sales goals, I leveraged hospitality service expertise and strong work ethic at Sebastian’s Fine Food & Spirits. Trained teams, innovated in high-volume settings, and mastered cash handling, showcasing exceptional customer service and a knack for memorable food and beverage pairings.
Overview
7
7
years of professional experience
Work History
Server
Sebastian’s Fine Food & Spirits
Caledonia, WI
08.2024 - Current
- Served as a hospitable and fast-working server in one of the city’s top high end restaurants.
- Provided guests with wine recommendations and menu information.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
Route 20 Outhouse
Sturtevant, WI
02.2023 - 08.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Collaborated on seasonal drink menus and invented several lucrative cocktail recipes.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Served upwards of 400+ customers on weekends and on event days.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Registered Behavior Technician
Innovations In Learning
Merrillville, IN
03.2022 - 02.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Lead Server
Olive Garden
Merrillville, IN
09.2020 - 08.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Certified Nursing Assistant
Pathways Living and Learning Center
Union Grove, WI
03.2018 - 05.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate In Psychology - Speech-Language Pathology
Milwaukee Area Technical College
Milwaukee, WISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- High volume dining
- Food and beverage pairings
- Banquet coordination
Timeline
Server
Sebastian’s Fine Food & Spirits
08.2024 - Current
Lead Bartender
Route 20 Outhouse
02.2023 - 08.2024
Registered Behavior Technician
Innovations In Learning
03.2022 - 02.2024
Lead Server
Olive Garden
09.2020 - 08.2023
Certified Nursing Assistant
Pathways Living and Learning Center
03.2018 - 05.2020
Associate In Psychology - Speech-Language Pathology
Milwaukee Area Technical College