Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
REALTOR
Coldwell Banker Apex
12.2022 - Current
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.
Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
Leadership development coach
Asurion
07.2021 - 07.2022
Assisted executives in refining their communication styles, resulting in increased employee engagement and satisfaction.
Collaborated with HR departments to create succession planning strategies, ensuring the organization''s future leadership pipeline.
Partnered with senior leadership to define core competencies critical for success in management positions across the company.
Facilitated group coaching sessions to foster teamwork, enhance communication skills, and improve problem-solving abilities among team members.
Coordinated meetings for team members and facilitated educational groups for retail store leaders.
Supported the integration of new leaders into organizations through targeted coaching interventions designed to accelerate their adjustment period and ensure long-term success in their roles.
Used Power Bi to design training for retail employees and increased retention and productivity rate by 45%
Retail store manager
Ubreakifix - Asurion
08.2020 - 07.2021
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Assisted with hiring, training and mentoring new staff members.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Trained and guided team members to maintain high productivity and performance metrics.
Assistant District Manager
Sprint - Asurion
12.2019 - 12.2020
Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
Oversaw employee recruitment, hiring, and onboarding processes for all stores in the district.
Boosted team performance by implementing effective coaching and training methods.
Collaborated with other District Managers to share best practices and drive overall company success.
Enhanced district sales growth by strategizing and executing innovative marketing plans.
Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
Lead Tech
Asurion
08.2017 - 12.2019
Planned, scheduled, and delegated daily work to team of employees.
Managed team performance by training, mentoring, disciplining, and motivating employees.
Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Mobile Device Repair Technician
Sprint - Asurion
05.2017 - 08.2017
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Applied critical thinking and research to address complex issues.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Warehouse Manager
Digital Connections
04.2014 - 05.2017
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Tracked production and quality control systems to proactively identify deficiencies.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.