Sabrina Valdez-Casey
Summary
Sales professional with focus on driving results and achieving sales targets. Background in managing sales teams and implementing effective sales strategies. Known for strong customer service, management and team leadership.
Overview
12
12
years of professional experience
Work History
Sales Lead Manager
Fabletics
03.2023 - Current
- Manager on duty (experience coach) opening and closing the store
- Event manager: schedule workout classes in store with local instructors who want to partner with us, including vendors to participate in a 'sip and shop' after clients workouts
- Helped with shipment when received
- Receive the boxes, process the items, steam clothing, and replenish the store or back room
- Sell memberships to new guests, explaining how the membership works in detail, the promotions they would receive when signing up, and the deals members receive compared to as a guest
Travel Agent
Grand Circle Travel
09.2022 - 02.2023
- Fielded dozens traveler calls in peak season lasting on average 45 minute calls assisting them in all aspects of travel from pricing destination, hotel/cruise reservations, navigating AirFare and more
- Improved conversion/upgrade score in system from middle of my class to near Perfect score in less than one month earning maximum incentive goals
Human Resource Expert
Target
06.2021 - 09.2022
- Conducted Orientations for new hires, onboarding paperwork to get their documentation into the system
- Scheduled training to be done in a timely manner to meet corporate standards
- Projected weekly overtime reports, missing punch reports, and classify employee absences for the store's payroll
- Assisted in other departments when called upon
Barista
Wegmans
10.2017 - 06.2021
- Opened and prepared the department for the day, following guidelines while also performing all duties as the shift required all while helping guests' transactions
- Cross trained in food preparation departments (sushi, pizza, & subs) in eorts to help other areas as needed
- Assisted in inventory on items for the department in accordance with the supervisor in monthly inspections
Sales Associate & Event Assistant
Sky Zone
09.2012 - 09.2017
- Confirmed waivers for all guests in birthday parties
- Acted as their liaison guiding them through the facility, balancing fun with eciency from start to finish
- Assisted the company's Call Center in Somerville booking birthday parties for the five greater Boston/New England locations
Education
Bachelor of Science - Business Management
University of Massachusetts, Boston
Boston, MA05-2021
Skills
- Sales team oversight
- Bilingual in Spanish
- Microsoft Excel, Outlook, Teams, Word
- Data entry, Scheduling
- Key holder experience
- Customer service, Friendly, positive attitude, Multitasking
Languages
Spanish
Professional Working
Timeline
Sales Lead Manager
Fabletics
03.2023 - Current
Travel Agent
Grand Circle Travel
09.2022 - 02.2023
Human Resource Expert
Target
06.2021 - 09.2022
Barista
Wegmans
10.2017 - 06.2021
Sales Associate & Event Assistant
Sky Zone
09.2012 - 09.2017
Bachelor of Science - Business Management
University of Massachusetts, Boston
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