Sabrina Miller
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offering excellent communication and good judgment. Dedicated and Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Patient Account Collection Rep
Honor Health Hospital
Phoenix, AZ
10.2022 - Current
- Prepared reports detailing billing actions, flags and other key information. Works with all hospital departments for proper coding and billing procedures.
- Worked with outside entities to resolve issues with billing, claims and payments. Reviews EOB's for denials, along with posting corrected
adjustments in order to balance accounts. Posted payments and processed refunds. - Electronically submitted bills according to compliance guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Submits appeal letters on underpaid claims as directed. Interprets payer contracts to determine if payment and PCON adjustment is accurate.
- Managed over 30+ claims per day.
AR Supervisor
Bayless Integrated Healthcare
Phoenix, AZ
02.2021 - 03.2022
- Oversees billing department
- Ensure patients and insurance companies are properly billed for all services, payments are received and processed promptly
- Provide direction to 11 employees on resolving billing issues
- Created AR reports for aging buckets to create projects for staff to complete and prepare reports for CEO, CFO, Director, and Clinical Management
- Hired, managed, developed, and trained staff, established and monitored goals, conducting performance reviews, and administered salaries for staff.
Billing/Collection Specialist Lead
Quail Run Behavioral Health
Phoenix, AZ
02.2019 - 02.2021
- Interview all in-house and outpatients to determine financial disposition for t purpose of recommending appropriate services, programs, and financial assistance according to their eligibility
- This includes but is not limited to financial counseling, applying patients for Medicaid, completion and filing of appropriate forms, follow-up, assisting with payment plans, collections, post payments deposit checks, note EOBs, EFTs, maintaining cash log for physician billing filing all denial/zero pays and assist with month end
- Discuss deductibles, copays, and coinsurance with patients and their families
- Verify all Commercial, Medicare, and Managed Medicare insurance
- Contact insurance carriers to follow up on claim status, bill primary and secondary
- Responsible for training staff on Financial Counseling and insurance verification
- Assist BOD with verification of new admission charts to ensure all demographics and insurance benefits are correct.
- Negotiated to collect balance in full.
Financial Counselor / Registrar Team Lead
Methodist Hospital
Merrillville, IN
08.2013 - 08.2018
- Indiana Navigator
- Interview all in-house and outpatients to determine financial disposition to recommend appropriate services, programs, and financial assistance according to their eligibility
- This includes but is not limited to financial counseling, completion, and filing of appropriate forms, follow-up, assistance with payment plans, collections, and post payments
- Register patients for admittance and/or testing
- Patient Liaison for all Lake County Medicaid hearings
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Mentor, At-Risk Youth (Part-Time)
Rising Star Academy
Merrillville, IN
02.2012 - 07.2014
- Assisted families with exploring careers, setting goals, developing contacts, and identifying resources
- Provided guidance, motivation, and resources between parents and children
- Provided guidance and recommended coping mechanisms for youth dealing with complex issues.
- Transported children and supervised visitations. Submitted reports each week keeping everyone updated that was involved in cases
- Attended case meetings and hearings.
Eligibility Specialist/Hearings and Appeal Specialist
ACS/Xerox
Crown Point, IN
06.2007 - 08.2013
- Provided customer service for clients interested in SNAP Program, Medicaid, and Cash benefits
- Held fair hearings with clients and Administrative Law Judge.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Benefit Recovery Specialist
Lake County Division Of Family And Resources
Gary , IN
05.2005 - 06.2007
- Investigated complaints/referrals of suspected public assistance fraud.
- Negotiated recoupment/recovery of stolen funds.
- Prepared briefs for Administrative Disqualification Hearings
- Maintained monthly investigative time/expense logs.
- Skilled at working independently and collaboratively in an team environment.
Education
Associate of Applied Science - Medical Office Management
07.2012
Skills
- Proficient in Microsoft Office
- EPIC, Emdeon, and Alloy/Loxogon, Advance MD, MS4 systems
- Accounts Receivable
- Medical Billing
- Change Healthcare (8 years)
- WayStar
- HEA Plus
- Insurance Verification
- ICD-9, ICD-10
Certification
HFMA Certified Revenue Cycle Representative (2025)
Timeline
Sr. Patient Account Collection Rep - Honor Health Hospital
10.2022 - Current
AR Supervisor - Bayless Integrated Healthcare
02.2021 - 03.2022
Billing/Collection Specialist Lead - Quail Run Behavioral Health
02.2019 - 02.2021
Financial Counselor / Registrar Team Lead - Methodist Hospital
08.2013 - 08.2018
Mentor, At-Risk Youth (Part-Time) - Rising Star Academy
02.2012 - 07.2014
Eligibility Specialist/Hearings and Appeal Specialist - ACS/Xerox
06.2007 - 08.2013
Benefit Recovery Specialist - Lake County Division Of Family And Resources
05.2005 - 06.2007
Brown Mackie College - Associate of Applied Science, Medical Office Management
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