Sabryn Mass
Cypress,TX
Summary
Effective Student committed to learning the Human Nutritional Sciences and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
08.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Front Desk
Pengu Swim School
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed Swim Lessons.
- Collected lesson deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Swim Instructor
Pengu Swim School
04.2021 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Deck Supervisor
Pengu Swim School
04.2021 - Current
- Documented and reported safety-related concerns or incidents.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Life Gaurd
Pengu Swim School
04.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Nutrition
Texas A&M University
College Station, TX05.2025
Skills
- Specialty Beverages Knowledge
- Ordering Procedures
- Online Training
- Loss Prevention Strategies
- Solid Problem Solver
- Excellent Memory
- Multi-Line Phone Talent
- Conflict Resolution
- Critical Thinking
- Conflict Mediation
Timeline
Barista Trainer
Starbucks
08.2022 - Current
Front Desk
Pengu Swim School
07.2021 - Current
Swim Instructor
Pengu Swim School
04.2021 - Current
Deck Supervisor
Pengu Swim School
04.2021 - Current
Life Gaurd
Pengu Swim School
04.2021 - Current
Bachelor of Science - Nutrition
Texas A&M University
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