Sacha Pritchard
Worcester,MA
Summary
Results-driven Cashier Team Lead with proven success in customer service and team leadership. Expertise in cash handling, training, and mentoring staff to enhance operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
McDonald's
Worcester, MA
02.2022 - 03.2026
- Supervised daily operations, ensuring smooth customer transactions and service quality.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Implemented cash handling procedures, reducing discrepancies and enhancing accuracy in transactions.
- Managed team schedules to optimize coverage during peak hours and improve efficiency.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Developed process improvements that streamlined checkout procedures and reduced wait times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Server/Bakery Worker
Culpeppers Bakery and Kitchen
Worcester, MA
08.2018 - 02.2022
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely order delivery and food quality.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed multiple tables efficiently in a fast-paced dining environment.
- Assisted in inventory management, tracking supplies to minimize waste and shortages.
- Coordinated special events, accommodating diverse dietary needs and preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
McDonald's
Shrewsbury, MA
05.2016 - 06.2018
- Processed customer transactions accurately and efficiently, ensuring smooth operations during peak hours.
- Assisted in training new cashiers on register operations and customer service protocols.
- Managed inventory by restocking supplies and maintaining cleanliness of workstations.
- Implemented cash handling procedures to minimize discrepancies and improve financial accuracy.
- Led initiatives to streamline checkout processes, resulting in increased efficiency for staff and customers alike.
- Mentored junior staff, fostering a culture of teamwork and high-performance standards within the crew.
- Collaborated with team members to improve service speed and reduce wait times during busy shifts.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
Education
High School Diploma -
Christopher Columbus High School
Bronx, NySkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Store opening and closing
Timeline
Cashier Team Lead
McDonald's
02.2022 - 03.2026
Server/Bakery Worker
Culpeppers Bakery and Kitchen
08.2018 - 02.2022
Cashier
McDonald's
05.2016 - 06.2018
High School Diploma -
Christopher Columbus High School