Sacheen Day
Grayville,IL
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
8
8
years of professional experience
Work History
Maintenance Dispatcher
Hinderliter Construction
05.2021 - Current
- Boosted overall productivity by identifying recurring issues and recommending proactive maintenance solutions to management.
- Assisted in the development of annual budgets for the maintenance department, tracking expenses against projections throughout the year.
- Provided excellent customer service to internal clients, addressing any concerns or needs related to ongoing maintenance activities.
- Contributed to the development of company-wide sustainability initiatives by identifying areas for energy efficiency improvements in facility operations.
Office Manager
Timberlake Furniture
01.2019 - 05.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Branch Manager
Heritage Federal Credit Union
04.2016 - 07.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Marketing
University of Southern Indiana
Evansville, INSkills
- Work Order Management
- Technical knowledge
- Incident Reporting
- Task Delegation
- Customer Service
- Training and Development
- Quality Control
- Mentoring and Coaching
Timeline
Maintenance Dispatcher
Hinderliter Construction
05.2021 - Current
Office Manager
Timberlake Furniture
01.2019 - 05.2021
Branch Manager
Heritage Federal Credit Union
04.2016 - 07.2019
Marketing
University of Southern Indiana
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