Sachell Logan
Roanoke,VA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Kroger
Roanoke, VA
07.2021 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained proper storage and security conditions for drugs.
- Prepared and processed medical insurance claim forms and records.
ClickList Associate
Kroger
Roanoke, VA
10.2020 - 07.2021
- Greeted customers upon arrival and provided assistance with their ClickList orders.
- Assisted customers in navigating the ClickList website, including selecting items, modifying order details, and submitting payment information.
- Verified customer orders for accuracy before bagging groceries for pickup.
- Processed online orders by retrieving items from storage area and packing them into bags according to grocery list.
- Maintained a clean work station by sweeping floors and wiping down surfaces regularly.
- Provided excellent customer service by responding to inquiries in a timely manner via phone or email.
- Operated cash register when necessary to complete transactions for customers who chose to pay in-store instead of online.
- Communicated any product shortages or discrepancies between physical stock count and records on the system promptly.
- Checked customer identification at point of sale when required due to age restrictions on certain products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Some College (No Degree) - Pharmacy technician
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Seaforth High School
Jamaica WISkills
- Billing support
- Supply Restocking
- Prescription Filling
- Drug Inventory Management
- Insurance Billing
- Insurance Verification
- Workflow Optimization
- Medication Dispensing
- Interpreting orders
- Stocking shelves
- Proper labeling procedures
- Labeling prescriptions
- Ordering and stocking medications
- Team Collaboration
- HIPAA
- Problem-solving skills
- Processing payments
Timeline
Pharmacy Technician
Kroger
07.2021 - Current
ClickList Associate
Kroger
10.2020 - 07.2021
Some College (No Degree) - Pharmacy technician
Virginia Western Community College
High School Diploma -
Seaforth High School