Summary
Overview
Work History
Education
Skills
Honors and Awards
Timeline
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Sachi Nelson

Castle Rock,CO

Summary

Accomplished assistant manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Verizon Wireless
03.2019 - 08.2022
  • Supervised and evaluated sales team, enabling them to improve skills, achieve daily sales objectives and attain advancement.
  • Interviewed and trained sales team to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and profit growth.
  • Worked side by side with sales team to ensure we were delivering outstanding customer experience while driving sales to not only meet but exceed sales goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Organized and maintained efficient inventory room and sales floor to assist sales team in being more productive in order to drive down customer experience time.
  • Created positive employee experience and store culture by creating monthly store competitions and employee recognition incentives.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Approved regular payroll submissions for employees.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Retail Sales Specialist

Verizon Wireless
01.2018 - 02.2019
  • Provided key customer service in retail environment.
  • Met and exceeded monthly sales goals and objectives.
  • Analyzed customer needs and presented product solutions.
  • Assisted leadership with daily store expectations and operating procedures.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Assistant Manager

Island Vintage Coffee Company
12.2015 - 12.2017
  • Closed and balanced 4 separate store registers nightly with nightly total balance of $10k+.
  • Lead team of over 10 employees in all daily functions and operations.
  • Supervised all new hire training.
  • Created new hire training program for new POS system.

Barista

Starbucks
10.2013 - 12.2014
  • Made variety of hot and cold drinks in accordance with company recipes and procedures.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Upsold specialty items with beverages, increasing store sales.

Assistant Manager

Seattle's Best Coffee
08.2012 - 10.2013
  • Assisted store manager in daily operations, payroll analysis and deposit transactions.
  • Supervised all new hire training including drink recipes, store policies, and customer service standards.
  • Streamlined operation modules that enabled store to run more efficiently.
  • Completed weekly revenue reports.
  • Managed store inventory and ordering.

Education

Bachelor of Science - Business

University of Hawaii At Manoa
Honolulu, HI
12.2017

Associate of Arts - Liberal Arts And General Studies

Kapi'olani Community College
Honolulu, HI
05.2015

Skills

  • Administrative Management
  • Inventory Tracking and Management
  • Retail Operations
  • Coaching and Mentoring
  • Hiring and Training
  • Customer Service
  • Store Organization
  • Kronos Timekeeping
  • Business Growth Initiatives
  • Effective Selling Techniques
  • Leadership

Honors and Awards

  • Successful completion of the Women of Wireless leadership program, 2020.
  • Top retail store in territory, Q4 2019.
  • Top sales associate, Q3 and Q4 2018.

Timeline

Assistant Store Manager

Verizon Wireless
03.2019 - 08.2022

Retail Sales Specialist

Verizon Wireless
01.2018 - 02.2019

Assistant Manager

Island Vintage Coffee Company
12.2015 - 12.2017

Barista

Starbucks
10.2013 - 12.2014

Assistant Manager

Seattle's Best Coffee
08.2012 - 10.2013

Bachelor of Science - Business

University of Hawaii At Manoa

Associate of Arts - Liberal Arts And General Studies

Kapi'olani Community College

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Sachi Nelson