SACORA S. BLACK
Birmingham,AL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment & Merchandise Expert
Style Encore & Target
11.2022 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Optometry Receptionist
Eyecare Associates
07.2022 - 10.2022
- Enhanced patient satisfaction by providing efficient and friendly service at the front desk.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
Diabetes & Heart Education and Prevention
The American Heart Association & Cooper Green Mercy Health Services
08.2021 - 08.2022
- Prepared and distributed health education material (e.g., reports, bulletins, and visual aids to individuals and groups
- Documented activities and recorded information for the Diabetes Education Department
- Developed and presented health education and promotion programs for training workshops, conferences, school, and community presentations
- Worked with patients to identify and encourage opportunities through collected data, surveys, and SMART goals for lifestyle changes and to enhance the overall effectiveness of the program's implementation
- Completed weekly progress assignments that enforced character development and critical thinking
Patient Advocate & Chronic Care Manager
Complete Health Alabama
11.2021 - 07.2022
- Implemented portion control, physical training, and medication adherence support to improve the patient's overall health and reduce ER visits
- Worked parallel with Quality specialists to identify gaps in patient care
- Collaborated with HCP to create comprehensive care plans for patients with chronic illnesses
- Coordinated care with other specialists to ensure referrals were successfully processed and delivered
- Assessed patient's behavior and lifestyle to establish SMART goals
- Ensured images, records, and results were delivered and reviewed with managed patients in a timely manner
- Managed appointments and schedules
- Encouraged patients identified as non-compliant to adhere to the HCP care plan
- Generated health reports for HCP to stay current on patient progress between appointments
Patient Care Technician
UAB Medicine
01.2021 - 11.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Documented patient information and care activities in electronic health record.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Responsible for managing instruments and contaminated supplies in alignment with OSHA standards
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Bachelor of Science - Community Health and Human Services, Spanish
University of Alabama At Birmingham
Skills
- Organization and Time Management
- Excellent Communication
- Critical Thinking
- Decision-Making
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- ServSafe Food Handler's Certification
- OSHA Certified
Languages
Spanish
Professional Working
Timeline
Fulfillment & Merchandise Expert
Style Encore & Target
11.2022 - Current
Optometry Receptionist
Eyecare Associates
07.2022 - 10.2022
Patient Advocate & Chronic Care Manager
Complete Health Alabama
11.2021 - 07.2022
Diabetes & Heart Education and Prevention
The American Heart Association & Cooper Green Mercy Health Services
08.2021 - 08.2022
Patient Care Technician
UAB Medicine
01.2021 - 11.2021
Bachelor of Science - Community Health and Human Services, Spanish
University of Alabama At Birmingham
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