Sacorey Whetstone
Detroit,MI
Summary
Dynamic professional with extensive experience at Brown & Brown, excelling in payment processing and compliance. Proven ability in complaint handling and client education, enhancing customer satisfaction. Skilled in data analysis and reporting, leveraging Microsoft Office to deliver actionable insights. Recognized for optimizing processes and fostering teamwork to drive efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Education
Associate of Science - Business Administration
Oakland Community College
Bloomfield Hills, MI2024
Work History
Insurance Customer Service Representative
Brown & Brown
Troy, MI
03.2025 - Current
- Processed customer payments accurately and efficiently using digital payment systems.
- Monitored daily payment transactions to ensure compliance with established procedures and policies.
- Participated in training sessions to improve knowledge of payment processing tools and regulatory requirements.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Resolved payment discrepancies by investigating transaction records and collaborating with relevant teams.
Escalation Manager
Aventus Pay
Farmington, MI
04.2019 - 02.2025
- Mentored team members in effective escalation management and problem-solving strategies.
- Developed training materials to improve staff proficiency in handling escalations efficiently.
- Conducted regular performance reviews to ensure adherence to escalation protocols and standards.
- Minimized future escalations by proactively identifying potential problem areas and implementing preventive measures.
- Optimized case management systems to facilitate streamlined reporting and analysis of escalation data.
Data Analyst
Dialog Direct
Highland Park, MI
07.2015 - 01.2019
- Conducted quality assurance checks on datasets, ensuring accuracy and reliability of reports generated.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and maintained automated reporting systems to improve data accuracy and efficiency.
Timeline
Insurance Customer Service Representative
Brown & Brown
03.2025 - Current
Escalation Manager
Aventus Pay
04.2019 - 02.2025
Data Analyst
Dialog Direct
07.2015 - 01.2019
Associate of Science - Business Administration
Oakland Community College