SADÉ SCOTT
Hutto
Summary
A detail-oriented, organized, meticulous and self-motivated individual who works diligently to complete tasks in a fast-paced setting to meet deadlines. An enthusiastic team player ready to contribute to company success with combined experience in the manufacturing and hospitality industries. Problem solver who is driven to provide the best customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Remote
Arise Virtual Solutions Inc.
Miramar, FL
12.2025 - 04.2026
- Answered calls to resolve issues encountered by customers of a prominent Texas energy company.
- Provided exceptional customer support via multiple communication channels, enhancing customer satisfaction.
- Resolved complex inquiries efficiently, utilizing problem-solving skills and product knowledge.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Food Prep Cook- Contract
Original Benjamin's Calabash Seafood
Myrtle Beach, SC
11.2023 - 04.2025
- Prepared ingredients by chopping, peeling, and slicing to ensure quality and consistency for menu items.
- Operated kitchen equipment such as fryers, grills, and slicers following safety protocols.
- Maintained cleanliness of workstations and adhered to food safety standards throughout food preparation processes.
- Assisted in inventory management by tracking supplies and notifying management of low stock levels.
Front Desk Agent
The View Resort
Myrtle Beach, South Carolina
06.2023 - 06.2025
- Managed check in and check out procedures while greeting guests warmly.
- Responded to phone calls and emails promptly.
- Informed guests about hotel amenities, local attractions as well as dining and transportation options.
- Processed cash and credit card payments, posted incidentals to guest folio.
- Balanced cash drawer at end of shift.
- Listened to guest complaints and liaised with other departments to find solutions for issues encountered.
Hostess
Grand Cayman Resort
Myrtle Beach, South Carolina
06.2023 - 06.2024
- Welcomed and seated guests promptly, ensuring a positive first impression.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Coordinated with kitchen and waitstaff to enhance service efficiency.
- Addressed guest inquiries and concerns, ensuring satisfaction during dining experiences.
- Answered customer questions about hours, seating, and menu information.
CEO, Founder and Chief Chemist
Cosmetics Factory Jamaica Limited
Kingston, St. Andrew Parish
09.2019 - 01.2023
- Supervised the research, development, testing and large-scale manufacture of household, cosmetic and personal care products.
- Monitored and reformulated existing products to ensure product safety and efficacy.
- Consulted with customers in order to resolve any challenges encountered with their cosmetic, household and automotive care product formulation.
- Compiled safety data sheets and daily analytical reports for new products formulated.
- Conducted new product formulation services for customers with household, industrial, cosmetics and personal care businesses.
Quality Control Analyst
Supreme Chemicals Limited
Kingston, St. Andrew Parish
06.2018 - 08.2019
- Monitored and maintained compliance with safety and clean area procedures in accordance with GMP/GLP.
- Led initiatives to improve testing processes, resulting in reduced turnaround time for product evaluations.
- Conducted analytical testing on raw materials, finished products, and in process samples to guarantee quality and safety.
- Modified and developed analytical procedures for the testing of products and raw materials.
Pharmaceutical Intern
Federated Pharmaceutical 2014 Company Limited
Kingston, St. Andrew Parish
02.2018 - 04.2018
- Prepared various microbial broth and media.
- Analyzed drug products utilizing UV-Visible Spectroscopy and HPLC techniques.
- Actively engaged in the research and development of a pharmaceutical product.
Pharmaceutical Intern
Federated Pharmaceutical 2014 Company Limited
Kingston, St. Andrew Parish
02.2018 - 04.2018
- Prepared various microbial broth and media.
- Analyzed drug products utilizing UV-Visible Spectroscopy and HPLC techniques.
- Actively engaged in the research and development of a pharmaceutical product.
Education
Bachelor of Science - Pharmaceutical Technology
University of Technology, Jamaica
Kingston, St. Andrew Parish01-2018
Skills
- Product Research & Development
- Microsoft Office Suites
- English (Advanced)
- Troubleshooting
- QuickBooks
- Spanish (Intermediate)
- Technical Report Writing
- Agilysis
- SDS Preparation
- GMP/GLP
- MPOS
- ISO 9001/ IEC 17025
Affiliations
- Fundraising Committee Director, University of Technology (UTECH) Jamaica Rotaract Club (2017-2018)
- Vice President’s Assistant, Public Relations Committee, UTECH Jamaica Students’ Union Council (2017-2018)
- President, University of Technology Jamaica Pharmaceutical Technology Students Association (2015)
Timeline
Customer Service Representative - Remote
Arise Virtual Solutions Inc.
12.2025 - 04.2026
Food Prep Cook- Contract
Original Benjamin's Calabash Seafood
11.2023 - 04.2025
Front Desk Agent
The View Resort
06.2023 - 06.2025
Hostess
Grand Cayman Resort
06.2023 - 06.2024
CEO, Founder and Chief Chemist
Cosmetics Factory Jamaica Limited
09.2019 - 01.2023
Quality Control Analyst
Supreme Chemicals Limited
06.2018 - 08.2019
Pharmaceutical Intern
Federated Pharmaceutical 2014 Company Limited
02.2018 - 04.2018
Pharmaceutical Intern
Federated Pharmaceutical 2014 Company Limited
02.2018 - 04.2018
Bachelor of Science - Pharmaceutical Technology
University of Technology, Jamaica