Sada Singleton
Minneapolis,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Dominion Energy
06.2019 - 07.2022
- Specialized in processing a myriad of customer concerns: Billing, new service order, emergency request, outage request and general service accommodations
- Delivered prompt service to prioritize customer needs.
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
Patient Service Representative
Change Healthcare
01.2017 - 03.2019
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Outbound calls to obtain information for clients of Medicare D, Bcbs, Aetna,Cigna.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Enhanced data accuracy by conducting thorough audits of payment transactions and identifying discrepancies.
Front Desk Receptionist
Lowcountry Gastroenterology Associates, P.A
12.2016 - 01.2018
- Verify Insurance, Update Insurance, Collect Co-payments Schedule Appointment-Verify Appointments Evaluated the customers' needs and provided service options to meet their goals.
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
- Enhanced data accuracy by conducting thorough audits of payment transactions and identifying discrepancies.
Assistant Manager
Citi Trends
02.2013 - 12.2016
- Monitored cash intake and deposit records, increasing accuracy
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Streamlined payment processes by implementing efficient workflow strategies, reducing processing time and errors.
Education
Burke High School
Burke, SD06.2009
Skills
- Transaction monitoring
- Payment Processing
- Cash Management
- Software Knowledge
Timeline
Customer Service Representative
Dominion Energy
06.2019 - 07.2022
Patient Service Representative
Change Healthcare
01.2017 - 03.2019
Front Desk Receptionist
Lowcountry Gastroenterology Associates, P.A
12.2016 - 01.2018
Assistant Manager
Citi Trends
02.2013 - 12.2016
Burke High School
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