Sadan Jimenez Valladarez
Houston,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Leader
Charleys Philly Cheese Steak
09.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Restaurant Waiter
Los Cucos Mexican Cafe
07.2018 - 06.2019
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service Representative
Sitel
04.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information
Skills
- Staff Supervision
- Employee Relationships
- Loss Prevention Strategies
- Client Service
- Cash Handling
- Issue Resolution
- Safety and Sanitation Standards
- Leadership
- Shift Checklists
- Staff Training
- Suggestive Selling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Leader
Charleys Philly Cheese Steak
09.2019 - Current
Restaurant Waiter
Los Cucos Mexican Cafe
07.2018 - 06.2019
Customer Service Representative
Sitel
04.2017 - 12.2017
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