Sadara Wilson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Member Service Specialist
Velera Solutions
05.2025 - Current
- Processed and verified billing invoices for accuracy and compliance with company policies.
- Maintained detailed records regarding to banking statements, payment history, loans, proof of insurance, and account/ routing numbers.
- Provided easy access to information for audit and analysis purposes.
- Conducted account transfers, withdrawals, and disputes within various federal institutions.
- Offered technical support with trouble shooting strategies for declined atm cards, and disabled or locked online banking profiles.
- Ensured member satisfaction and problem resolution by effectively answering banking related questions, issues, and grievances.
Medical Customer Service Representative (Temp)
RemX, McKesson Specialty
08.2024 - 03.2025
- Handled sensitive patient information with confidentiality at all times and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Accurately dispensed prescribed medications to patients.
- Enhanced patient experience by answering questions and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism, empathy and compassion, ensuring timely resolution of customer concerns and complaints.
Teachers Assistant/Online Tutor
DISD
08.2023 - 08.2024
- Assist lead teachers in daily classroom activities, providing support with lesson plans, materials, and student supervision.
- Facilitate small group instruction and one-on-one tutoring sessions to reinforce classroom learning.
- Monitor student progress, assist with assessments, and provide feedback to lead teachers and parents.
- Create engaging educational activities and resources to support lesson objectives and enhance student understanding.
- Improved student comprehension by using interactive online tools and resources.
- Provided feedback on assignments to help students understand and correct mistakes.
- Maintained a supportive online environment to promote learning.
Teacher's Assistant
Duncanville ISD
03.2022 - 05.2024
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Mentored and tutored individual students needing additional help online and in-person.
Booking Agent/Customer Service Representative
Airbnb
04.2021 - 08.2023
- Manage and coordinate reservations for multiple Airbnb properties, ensuring accuracy and efficiency.
- Respond to guest inquiries and booking requests promptly through the Airbnb messaging system.
- Resolve guest issues and complaints effectively, maintaining a high level of guest satisfaction.
- Assist guests with check-in and check-out procedures, providing detailed information and support.
Claims Benefit Specialist
Kaiser Permanente
07.2018 - 03.2021
- Process and adjudicate a high volume of insurance claims, ensuring accuracy and compliance with policy terms and regulatory requirements.
- Review and analyze medical records, billing statements, and policy documents to determine coverage and benefits.
- Communicate with policyholders, healthcare providers, and other stakeholders to resolve claims issues and answer inquiries.
- Contacted various physicians and facilitated patient appointment scheduling.
Coach/Student Teacher
The Boys & Girls Club of Deep East Texas
Nacogdoches, TX
08.2018 - 07.2019
- Assisted with daily operations such as completing reports, documenting data, cleaning and member check-in/out. Working productively with all team/staff members to ensure a strong club culture.
- Plan, implement, and lead programs in areas like education, arts, sports, and life skills while maintaining a safe, positive, and fun atmosphere
- Acted as a role model, provided positive feedback, helped with homework, and guided members in social-emotional skills.
- Address discipline issues using sound judgement and restorative practices.
Email and Chat Executive
Omni Hotels & Resorts
01.2018 - 03.2019
- Handle a high volume of customer inquiries via email and live chat, ensuring timely and accurate responses.
- Resolve customer issues by troubleshooting problems, providing product information, and escalating complex cases as needed.
- Maintain detailed records of customer interactions and follow-up actions in the CRM system.
- Monitor chat and email performance metrics to ensure response times and customer satisfaction levels meet company standards.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Quality Assurance Specialist
Etech
09.2016 - 01.2018
- Monitored and evaluated calls ensuring adherence to company policies and quality standards. Provided detailed feedback and coaching for CSR's to improve performance and enhance customer satisfaction by implementing quality assurance processes.
Education
Bachelor of Science - Kinesiology
Stephen F. Austin State University,
Nacogdoches, TX12.2018
Associate of Arts -
Trinity Valley Community College
Athens, TX05.2016
Skills
- Customer service
- Strong interpersonal skills
- HIPPA Compliance
- Multitasking and organization
- Quality Assurance
- Data Entry
Timeline
Member Service Specialist
Velera Solutions
05.2025 - Current
Medical Customer Service Representative (Temp)
RemX, McKesson Specialty
08.2024 - 03.2025
Teachers Assistant/Online Tutor
DISD
08.2023 - 08.2024
Teacher's Assistant
Duncanville ISD
03.2022 - 05.2024
Booking Agent/Customer Service Representative
Airbnb
04.2021 - 08.2023
Coach/Student Teacher
The Boys & Girls Club of Deep East Texas
08.2018 - 07.2019
Claims Benefit Specialist
Kaiser Permanente
07.2018 - 03.2021
Email and Chat Executive
Omni Hotels & Resorts
01.2018 - 03.2019
Quality Assurance Specialist
Etech
09.2016 - 01.2018
Bachelor of Science - Kinesiology
Stephen F. Austin State University,
Associate of Arts -
Trinity Valley Community College