Saddie Cellana
Florida ,MA
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes strong communication and organizational skills to ensure smooth operations and happy customers. Always looking for new opportunites to learn and better my skills. Good with providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess
Grazie
North Adams, MA
11.2025 - Current
- Monitored dining area for cleanliness and addressed any maintenance issues immediately.
- Assisted in managing inventory of dining supplies, ensuring timely replenishment and organization.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess/Busser
Public Eat + Drink
North Adams, MA
08.2024 - 10.2025
- Managed guest reservations and coordinated seating arrangements to optimize service efficiency.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Backed up servers by checking on tables and retrieving items for guests.
- Helped to run food to tables and support servers as needed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed cleanliness of dining area by wiping down tables and chairs, clearing tables, and anything else that needed to be done.
Personal Care Assistant
Tempus Unlimited
Springfield, MA
03.2022 - 04.2025
- Provided personal care support, assisting clients with daily living activities and hygiene.
- Offered companionship and emotional support, fostering positive relationships with clients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Hostess/Busser
Purple Pub
Williamstown, MA
07.2021 - 08.2023
- Seated guests and maintained organized waitlist.
- Supported special events by preparing dining areas and assisting with set-up and breakdown.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Greater Commonwealth Virtual School
Greenfield, MA06.2025
BBA - Business Accountancy
Massachusetts College of Liberal Arts
North Adams, MA05.2028
Skills
- Customer service
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Hospitality service expertise
- Effective multitasking
- Guest complaint resolution
- Greeting guests
Accomplishments
- Worked up to head hostess position for over a year at both of my previous hostessing jobs.
- Placed third overall in SkillsUSA.
- State Level, 2022, Information Technology
Certification
- OSHA Certified
- Occupational Safety and Health Administration, 2022
- CPR Certified
- American Red Cross Association, 2022
Honors & Activities
National Honor Society
Timeline
Hostess
Grazie
11.2025 - Current
Hostess/Busser
Public Eat + Drink
08.2024 - 10.2025
Personal Care Assistant
Tempus Unlimited
03.2022 - 04.2025
Hostess/Busser
Purple Pub
07.2021 - 08.2023
High School Diploma -
Greater Commonwealth Virtual School
BBA - Business Accountancy
Massachusetts College of Liberal Arts