Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sade Brown

Philadelphia,PA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

11
11
years of professional experience

Work History

General Manager

Brunchaholics
Philadelphia, PA
04.2023 - Current

Maintaining up-to-date knowledge of the store.

• Developing and maintaining positive relations with customers and staff.

• Adhering to all company food safety, cash handling and operational policies and procedures and ensuring that all team members are in compliance as well

• Passionately lead My team in the execution of their duties

• Lead change confidently, rolling out company initiatives in your restaurant with full force

• Continually reviewed restaurant operations to identify any problems, concerns and opportunities for improvement

• Surprise every guest with the experience, every time, modeling the way for your team

Customer Service Representative

Aramark
Philadelphia, Pa
03.2017 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Sodexo USA
Philadelphia
08.2013 - 03.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

High School Diploma -

Benjamin Franklin High School
Philadelphia, Pa
05-2008

Skills

  • Leadership
  • Team work
  • Staff supervision
  • Communication

Timeline

General Manager

Brunchaholics
04.2023 - Current

Customer Service Representative

Aramark
03.2017 - 06.2021

Customer Service Representative

Sodexo USA
08.2013 - 03.2016

High School Diploma -

Benjamin Franklin High School
Sade Brown