Sade McKnight
Phoenix,AZ
Summary
Dynamic sales professional with a proven track record at Super Star Car Wash, excelling in customer engagement and conflict resolution. Excellent at achieving sales targets through effective communication and upselling techniques. Recognized for fostering teamwork and maintaining high standards of service, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Super Star Car Wash
Glendale, AZ
09.2025 - 05.2026
- Assisted customers with service selection to enhance satisfaction and drive repeat business.
- Operated cash register accurately, ensuring efficient transaction processing and customer service.
- Maintained cleanliness of wash area and equipment, promoting safety and operational efficiency.
- Educated customers on car care products, leading to increased upselling opportunities.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Provided support in training new associates on company protocols and customer engagement techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Crew Member Team Leader
Firehouse Subs
Glendale, AZ
01.2021 - 03.2022
- Trained new crew members on procedures, safety protocols, and customer service expectations.
- Managed inventory levels, conducting regular stock checks to optimize supply management.
- Implemented team scheduling to enhance workflow and meet peak service demands effectively.
- Promoted a positive work environment through effective communication and team-building activities.
- Resolved customer complaints promptly, ensuring a high level of satisfaction and repeat business.
- Assisted in maintaining cleanliness and organization of the kitchen and dining areas for health compliance.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma -
Arizona Virtual Academy
99 E Virginia Ave Phoenix, AZ 8500405.2023
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Goal oriented
Outgoing personality
Money handling
Client service
Conflict resolution
Professional demeanor
Adapt to diverse groups
Cleaning techniques
Guest relations
Payment processing
Order processing
Negotiation tactics
Business development
Friendly and outgoing
Customer engagement
Task prioritization
Excellent communication skills
Reading comprehension skills
Calm demeanor
Positive and professional
Exceeds sales goals
Goal tracking
Energetic self-starter
Work Preference
Work Type
Part TimeTimeline
Sales Associate
Super Star Car Wash
09.2025 - 05.2026
Crew Member Team Leader
Firehouse Subs
01.2021 - 03.2022
High School Diploma -
Arizona Virtual Academy