SADE' POWELL
Germantown,MD
Summary
I am a committed healthcare support professional experienced in patient interaction and administrative tasks. Skilled in scheduling, communication, and problem-solving, with a strong focus on teamwork, adaptability, and delivering quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Shady Grove Fertility Center
9601 Blackwell Rd, Rockville MD
01.2025 - Current
- Facilitated communication between patients and medical staff, enhancing patient experience and satisfaction.
- Processed insurance verifications, confirming coverage and eligibility for treatment plans.
- Trained new staff on office procedures and software systems, promoting team consistency and efficiency.
- Assisted our MAs with flipping rooms and helping to maintain patient flow in the back by assigning the patient rooms.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Restaurant Hostess
Burtons Grill & Bar
Gaithersburg, MD
08.2023 - 03.2025
- Greeted customers courteously upon their arrival to the restaurant.
- Managed phone lines and restaurant activity to determine seating and dining flow through high-volume shifts.
- Supported servers and bussers through high-volume shifts with food running and flipping tables.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Front Desk Receptionist (Externship)
The Eye Center
Rockville, Maryland
04.2022 - 10.2023
- Collected payments for services.
- Managed incoming telephone calls to answer questions, direct customers and take messages for our doctors.
- Greeted, and assisted patients through scheduling new appointments.
- Maintained accurate and up-to-date patient information and ensuring a clean and orderly reception area.
Team Member/ Shift Lead
Jersey Mike's Subs
New Carrollton, Maryland
12.2019 - 11.2021
- Prepped and served hot and cold subs, demonstrated attention to detail in accurately taking orders including communication with guests to ensure their satisfaction.
- Counted the drawer during lunch and closing shifts to ensure accurate and projected funds.
- Restocked and cleaned throughout shifts and after closing.
- Kept track of inventory throughout the week and consistently inspected kitchen equipment to ensure functionality.
Education
Associates in Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical & Business Careers
Erie, PA10-2023
Certification - Dental Assisting
Dental Assistant Training Schools
19512-A Amaranth Drive, Germantown, MD 2087411-2025
Skills
- High-volume dining
- Patient Coordination
- Customer Service
- Electronic Health Records
- Clinical room preparations
- Medical/dental terminology
- 4 handed Dentistry
- Instrument sterilization and infection control
- Insurance and treatment plan familiarity
- X-ray positioning and safety
- Dental materials preparation
Accomplishments
Completion of 28 hours for my externship at Greater Maryland Oral Surgery in Gaithersburg MD.
Here, I was lucky to work with Dr. Leonel Perez by assisting using 4 handed dentistry, cleaning, sterilizing and prepping instruments.
Certification
Dental Assisting
- Dental Assistant Training - 11 week hands on program
- RHS Certification: In Progress
- CPR Certification
Timeline
Patient Service Representative
Shady Grove Fertility Center
01.2025 - Current
Restaurant Hostess
Burtons Grill & Bar
08.2023 - 03.2025
Front Desk Receptionist (Externship)
The Eye Center
04.2022 - 10.2023
Team Member/ Shift Lead
Jersey Mike's Subs
12.2019 - 11.2021
Associates in Specialized Technology - Health Sciences - Healthcare Support
Institute of Medical & Business Careers
Certification - Dental Assisting
Dental Assistant Training Schools