Sa'de Ricks
Marlin,Tx
Summary
Compassionate Certified Medical Assistant diligent about serving patient's medical and personal needs. Focused on delivering high- quality care to individuals from diverse backgrounds. Dedicated to protecting patients safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Results- oriented scheduler highly effective at managing calendars in demanding, fast-paced environments and versed in resource loading and operations sequencing. Skilled scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Internal Medicine
Waco, TX
03.2023 - Current
- Perform select clinical duties
Interview patients, measure vital signs, and record information on patients charts.
•Prepared treatment rooms for examination of patients by cleaning surfaces and restocking supplies.
• PCR,Rapid tests for Covid, Flu, RSV, Mono and strep to help clinical staff assess conditions
•Assist with maintaining a clean and orderly environment assist with treatments ordered by the physician as supervised by the physician or registered nurse. - Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered injections, medications and treatments as directed by the physician.
Medical Assistant
Ascension
Georgetown, Tx
09.2022 - 03.2023
- Assist with treatments ordered by the physician as supervised by the physician or registered nurse
- Perform select clinical duties
- Interview patients, measure vital signs, and record information on patients charts
- Prepared treatment rooms for examination of patients by cleaning surfaces and restocking supplies
- Administered injections PCR and Rapid tests for Covid, Flu, RSV, Mono and strep to help clinical staff assess conditions
- Assist with maintaining a clean and orderly environment
Customer Service Representative
Ascension
Waco, TX
08.2020 - 09.2022
- Welcomed patients to the front desk and engaged in friendly conversations while conducting check-in process
- Updated patients information in databases and adhered to confidentially while conducting check-in process
- Managed patient check-in and check out procedures and processed payments
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted patients with canceling and rescheduling appointments
Patient care technician
Ascension
Waco, Tx
10.2019 - 08.2020
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Promoted patient satisfaction by assisting with bathing, dressing and exercising
- Keep instruments and equipment clean and sanitized
- Responded to bell and light signal calls to assist patients with needs
Direct Support Professional
Mexia State Supported Living Center
Mexia, Texas
08.2008 - 12.2019
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored health and well-being of clients and reported significant health changes.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Assisted individuals in learning and developing new skills.
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted individuals in development of social skills to become integrated in community.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Tracked and reported clients' progress based on observations and conversations.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Collaborated with other staff members to develop individualized service plans for each participant.
Cashier
Walmart
Waco, Texas
09.2006 - 07.2008
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Certificate - Medical Assistant
Temple College
Temple, Tx03.2022
Skills
- Understanding Customer Needs
- Customer Service
- Schedule Mastery
- Inbound and outbound calling
- Problem-Solving Abilities
- Responding to Difficult Customers
- Creative Problem Solving
- First Aid/ CPR
- Flexible Schedule
- Good Work Ethic
- People Skills
- PPE Use
- Friendly, Positive Attitude
- Supervision & Leadership
- Patient-focused care
- Restocking lab supplies
Certification
- Basic Life Support: 10/2023-10/2025
- Certified Medical Assistant,Tx #W8E3P6S5, 03/26/24-03/26/26
Timeline
Medical Assistant
Ascension Internal Medicine
03.2023 - Current
Medical Assistant
Ascension
09.2022 - 03.2023
Customer Service Representative
Ascension
08.2020 - 09.2022
Patient care technician
Ascension
10.2019 - 08.2020
Direct Support Professional
Mexia State Supported Living Center
08.2008 - 12.2019
Cashier
Walmart
09.2006 - 07.2008
Certificate - Medical Assistant
Temple College