Sadia Minton
Kansas City,MO
Summary
Highly motivated customer service specialist with several years of experience. History managing large amounts of inbound calls and sustaining relationships with customers. Offers skills with CRM systems paired with active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Car Kings
Kansas City, MO
03.2015 - Current
- Greeted customers warmly and make them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Kept lobby and reception area clean and neat at all times
Call Center Representative
Insight Global
Kansas City, MO
10.2023 - 04.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Blue Cross Blue Shield
Kansas City, MO
09.2022 - 01.2023
- Temporary assignment for AEP season
- Charting and organizing customer's information through Excel
- Maintained detailed records of customer interactions and comments for future reference
- Answered inbound calls, chats and emails to facilitate customer service
Call Center Representative
Spring Venture Group
Kansas City, MO
06.2021 - 09.2022
- Speaking with customers regarding medicare insurance plans
- Attended regular training sessions on updates and changes also going over my personal calls and grading them one on one with managers
- Connect with customers to first, qualify leads, then get the customer connected with a licensed agent to move forward in their enrollment process
- Maintained strong call control and quickly worked through scripts
- Navigated through computer systems to review information and respond appropriately to callers
- Answered, screened and processed high volume of calls daily with call management system and web-based communication
Call Center Representative
Maximus
Kansas City, MO
06.2019 - 08.2020
- Taking inbound calls from Veterans assisting customer getting appointment set outside of the VA
- Completing outbound calls speaking with providers to schedule appointments for Veterans
- Faxing and filing each customer's healthcare information to hospitals and private clinics
- Preformed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries
Childcare Nanny
College Nannies and Tutors
Parkville, MO
12.2018 - 07.2019
- Assisted children with daily activities, such as dressing, bathing and feeding
- Monitored the children's playtime to ensure safety and wellbeing
- Planned age-appropriate activities to help foster physical, mental, and emotional development
- Performed light housekeeping duties related to childcare such as laundry, cleaning kids' rooms, and meal preparation
- Kept detailed records of each child's progress including meals eaten, naps taken, and behavior
Call Center Representative
USA 800
Kansas City, MO
02.2017 - 05.2017
- Followed strict laws and regulations pertaining to customer privacy rights
- Provided customer's needs managing different accounts such as EBT and edible arrangements
- Placed orders for customers via phone
Education
Medical Billing And Coding -
Institute of Medical Careers
Pittsburgh, PAHigh School Diploma -
Platte County High School
Platte City, MO05.2017
Skills
- Call Routing
- Office Organization
- Clerical Support
- Project Management
- Customer Service
Timeline
Call Center Representative
Insight Global
10.2023 - 04.2025
Customer Service Representative
Blue Cross Blue Shield
09.2022 - 01.2023
Call Center Representative
Spring Venture Group
06.2021 - 09.2022
Call Center Representative
Maximus
06.2019 - 08.2020
Childcare Nanny
College Nannies and Tutors
12.2018 - 07.2019
Call Center Representative
USA 800
02.2017 - 05.2017
Front Desk Receptionist
Car Kings
03.2015 - Current
Medical Billing And Coding -
Institute of Medical Careers
High School Diploma -
Platte County High School