Sadie Avila
The Bronx,NY
Summary
Banking professional with extensive experience at Chase, specializing in customer service and compliance. Demonstrated success in educating clients on banking products and monitoring accounts for fraud prevention. Strong work ethic, adaptability, and exceptional interpersonal skills facilitate effective independent work and rapid skill acquisition.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase
The Bronx, New York
01.2024 - Current
- Ensured compliance with banking regulations and procedures in daily operations.
- Completed cash balancing/ordering and operated ATMs.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Monitored customer accounts for suspicious activities or potential fraud cases.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, deposits, withdrawals, cashier checks and payments.
Customer Service Representative
CFSC Community Financial Service Center
The Bronx, New York
11.2021 - Current
- Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
- Provided customer support and guidance in money transfers to other countries, ensuring adherence to established protocols and regulations.
- Conducted inventory audits on incoming and outgoing cash, maintaining precise records of financial movements within the store.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Healthy Fresh Inc
The Bronx, NY
08.2017 - 05.2021
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Kept check-out areas clean, organized, and well-stocked to adhere to sanitation requirements.
- Restocked the workstation with supplies, maintained logs of inventory, and communicated the out-of-stock items to management.
Education
Associate of Arts - Psychology
Bronx Community College of The City University of New York
The Bronx, NY12.2023
High School Diploma -
Greenburgh Academy
Yonkers, NY06.2020
Skills
- Customer Service
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- POS Systems
- Customer Data Confidentiality
- Compliance assurance
- Employee Training
- Problem Solving
- Cooperative Attitude
- Attentive communication
References
References available upon request.
Timeline
Associate Banker
Chase
01.2024 - Current
Customer Service Representative
CFSC Community Financial Service Center
11.2021 - Current
Cashier
Healthy Fresh Inc
08.2017 - 05.2021
Associate of Arts - Psychology
Bronx Community College of The City University of New York
High School Diploma -
Greenburgh Academy