Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sadie St Clair

Scott Air Force Base,IL

Summary

Highly motivated and detail-oriented individual with a passion for customer service and a strong background in retail. Seeking to leverage communication and problem-solving skills in a dynamic customer-focused role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Uber Partner/Walmart Delivery

Uber Eats
01.2021 - 02.2024
  • Communicated with customers regarding estimated time of arrival.
  • Remained calm and poised in emergent situations.
  • Utilized technology effectively for managing order requests, payments, and tracking trip progress.
  • Placed safety as top priority for deliveries and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Consistently maintained positive reviews from customers on Uber platform due to exceptional service quality.

Call Center Representative

Amazon
05.2020 - 11.2020
  • Communicated with customers via chat, phone, and email, resolving issues promptly and efficiently.
  • Utilized strong problem-solving skills to address customer concerns and improve their overall experience.
  • Demonstrated proficiency in computer skills, including navigating multiple systems simultaneously.

Shift Manager

Arby's
04.2013 - 08.2015
  • Provided exceptional customer service, ensuring customer satisfaction and repeat business.
  • Managed incoming phone calls, handled cash transactions, and maintained inventory levels.
  • Led team of employees, providing guidance and support to achieve operational goals.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

High School Diploma -

South Hagerstown High School
Hagerstown, MD
06.2015

Skills

  • Inbound phone calls
  • Product Recommendations
  • Multi-Line Phone Systems
  • Data Management
  • Excellent communicator
  • Active listening
  • Adaptability
  • Dependability
  • Attentiveness
  • Technology proficiency
  • Creativity
  • Flexibility
  • Detail-oriented
  • Sales experience
  • Remote work experience
  • Conflict resolution

Certification

  • CCS-P - Certified Coding Specialist - Physician - Based

Timeline

Uber Partner/Walmart Delivery

Uber Eats
01.2021 - 02.2024

Call Center Representative

Amazon
05.2020 - 11.2020

Shift Manager

Arby's
04.2013 - 08.2015

High School Diploma -

South Hagerstown High School

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Sadie St Clair