Saelle Eleazar
Summary
Organized, versatile, and dependable individual with exceptional customer service skills bolstered by broad experience. Known to work well with others and is committed to team success. Positive and eager to further develop professional skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Airlines
02.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Call Center Representative
AT&T FirstNet
06.2023 - 11.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress
Olive Garden
10.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Server/Waiter
BJ'S Restaurant & Brewhouse
09.2021 - 09.2022
- Trained to work in larger, upscale setting
- Server Certified
- Taking orders
- Customer Service.
Server/Waiter
Texas De Brazil
01.2019 - 08.2020
- Served meals
- Attended to tables/customers
- Upscale/fine dining
- Server Certified
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
09.2024
High School Diploma -
Penn Foster
Scranton, PA04.2020
Skills
- Sales
- Upselling
- Fluent in Haitian Creole
- First Aid
- Food and Beverage Service
- Strong Work Ethic
- Customer Service
- Verbal and written communication
- Reliability and punctuality
Certification
Food Handler Certification
Timeline
Flight Attendant
Envoy Airlines
02.2024 - Current
Call Center Representative
AT&T FirstNet
06.2023 - 11.2023
Waitress
Olive Garden
10.2022 - 05.2023
Server/Waiter
BJ'S Restaurant & Brewhouse
09.2021 - 09.2022
Server/Waiter
Texas De Brazil
01.2019 - 08.2020
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Penn Foster