Safaa Waqialla
Houston,TX
Summary
Customer-focused cashier with a strong background in accurate payment processing, drawer balancing, and customer issue resolution. Supports promotions, loyalty programs, and product questions while keeping transactions efficient and organized. Known for reliable team support and steady multitasking in busy retail settings.
Overview
2
2
Languages
1
1
Certification
30
30
years of professional experience
Work History
Cashier
Fooda
Houston, TX
09.2019 - Current
- Packed and bagged purchases at checkout to help speed up customer transactions.
- Shared details on promotions and available products to support better shopping experiences.
- Answered customer questions and complaints in professional manner.
- Explained product and service information to customers.
- Suggested loyalty program and store card sign-ups to help build customer engagement.
- Counted and balanced cash drawer at start and end of each shift.
Customer Service Representative
Sears
Houston, TX
04.2011 - 08.2018
- Collaborated with colleagues to enhance customer experience through effective teamwork.
- Informed customers of promotions and special offers to increase sales.
- Achieved personal and team goals in customer service, contributing to overall company objectives.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Executed service discontinuance orders while maintaining accurate customer records and processing changes efficiently.
Teller Service Representative
Bank of Syria
Damascus
01.1997 - 11.2005
- Upheld confidentiality guidelines as per bank policy.
- Educated customers on self-service technologies for efficient transaction handling.
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing.
- Maintained strict compliance with banking standards, regulations and laws.
- Prepared official checks, money orders and certified checks.
- Trained new employees on procedures and sales strategies, enhancing overall team performance.
- Recommended products and services to customers, consistently surpassing daily sales goals.
Education
Assistant Accountant - Accounting
Damascus Univercity
Syria09-1996
Skills
- Cash Handling
- Cash Register Operation
- Payment retrieval
- Transaction processing
- Cash drawer reconciliation
- ID Verification
- Returns management
- Customer Service
- Product Recommendations
- Conflict Resolution
- Drawer management
- Staff Training
Certification
Certification of Completion: Quickbooks - Petra Training Center, Houston - TX July 2021
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Cashier
Fooda
09.2019 - Current
Customer Service Representative
Sears
04.2011 - 08.2018
Teller Service Representative
Bank of Syria
01.1997 - 11.2005
Assistant Accountant - Accounting
Damascus Univercity