Summary
Overview
Work History
Education
Skills
Timeline
Generic
Safay Ellis-Scott

Safay Ellis-Scott

Edgartown,MA

Summary

Dedicated housekeeper and customer service representative with proven expertise in team collaboration and effective communication. Committed to enhancing customer satisfaction and maintaining high cleanliness standards.

Overview

4
4
years of professional experience

Work History

Housekeeper

Vineyard Square Hotel and Suites
38 N water street, MA
05.2023 - Current
  • Maintained cleanliness of guest rooms and common areas on a daily basis.
  • Streamlined organization of cleaning supplies and equipment to improve workflow.
  • Worked with team members to ensure timely completion of cleaning assignments. with team members to complete cleaning tasks on schedule.
  • Interacted positively with clients and guests to ensure satisfaction.

Customer Service Representative

The Black Dog
11 Main Street , ME
05.2022 - Current
  • Answered customer inquiries and provided detailed information regarding products and services, contributing to informed purchasing decisions.
  • Assisted customers with product inquiries and service requests, enhancing overall customer satisfaction.
  • Maintained comprehensive knowledge of current promotions and product offerings to ensure accurate information delivery.
  • Processed orders and returns efficiently using company software systems.
  • Collaborated with team members to improve customer service processes and workflows.

Customer Service Representative

Edgartown Meat and. Fish
Edgartown, Massachusetts
07.2022 - 11.2022
  • Assisted customers with product inquiries and service requests, improving overall satisfaction.
  • Engaged customers to build rapport, enhancing their shopping experiences.
  • Streamlined customer service processes and workflows through collaboration, increasing operational efficiency.
  • Prepared and served various coffee beverages daily, ensuring high-quality standards.
  • Maintained cleanliness and organization of coffee bar area for optimal operations.
  • Operated espresso machines and brewing equipment efficiently to deliver timely service.

Education

Diploma - Massage Theraphist

Art of Cosmotology Institute
Jamaica
11-2025

LPN - Practical Nursing

Wilmot's Academy
Jamaica
02-2015

High School Diploma -

St Mary's College
Jamaica
06-2011

Skills

  • Cleaning techniques
  • Sanitation practices
  • Hygiene protocols
  • Time management
  • Guest interaction
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Attention to detail

Timeline

Housekeeper

Vineyard Square Hotel and Suites
05.2023 - Current

Customer Service Representative

Edgartown Meat and. Fish
07.2022 - 11.2022

Customer Service Representative

The Black Dog
05.2022 - Current

Diploma - Massage Theraphist

Art of Cosmotology Institute

LPN - Practical Nursing

Wilmot's Academy

High School Diploma -

St Mary's College
Safay Ellis-Scott